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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Predatory and deceiving practices. They will send you additional bills even though you prepaid for a set and agreed for price. After complaining about their services, the manager came out and tried to up sell us on termite and mosquito services while not even addressing the original issue. Avoid this company at all cost!
I've tried to give this company benefit of the doubt and time to get their act together. Been with them for about 4 years right after I landscaped my front. Irrigation, Provista turf, srubs, and even the big Reclinata I did myself. Nathan, the General Manager left last year and things have literally went South. Like night and day. I've went over the issues with the Manager, Regional Manager, and there is a disconnect. Last week Melissa said the issues would be addressed. First she never addressed the fungus in the grass. Sec... read more
If yall are looking at the bad reviews and thinking "man no way can they suck that bad" I can assure you, they do. My technician was awesome, he was really nice and did a good job when he came. We did schedule services multiple times and the person just never showed though, which was frustrating. After I moved, we kept it so my roommate could keep getting coverage until the lease was done and she also moved. I was billed for a service and asked her about it, she let me know no one ever came. After multiple calls and speaking... read more
If yall are looking at the bad reviews and thinking "man no way can they suck that bad" I can assure you, they do. My technician was awesome, he was really nice and did a good job when he came. We did schedule services multiple times and the person just never showed though, which was frustrating. After I moved, we kept it so my roommate could keep getting coverage until the lease was done and she also moved. I was billed for a service and asked her about it, she let me know no one ever came. After multiple calls and speaking... read more
I do not recommend this lawn and shrub care company. We gave them a second chance after a previous failure, trusting their promise that things had changed. Unfortunately, after two years, the condition of our lawn and shrubs has only continued to deteriorate. After reviewing our security camera footage, we repeatedly confirmed that technicians were not performing the services they claimed to complete. On multiple occasions, managers acknowledged this and sent technicians back to redo the work. Most recently, I watched the ... read more
Business response:
We value your input, Rosie, and apologize for the experience you've had. We take our customers' concerns seriously and would like the opportunity to address the issues you've raised regarding our service. We are committed to improving our processes based on customer input. Our goal is to provide consistent, high-quality treatments, and it's clear we've fallen short of our standards in your case. Please be assured that your concerns have been escalated to our Corporate Office, and a member of our management team will be cont... read more
Booo
Business response:
Good afternoon, Steven, We sincerely apologize for falling short of your expectations regarding billing and documentation. We understand your frustration, and we take your concerns very seriously. We acknowledge that you have been unable to receive the evidence you requested from us, and we understand how this situation has been disappointing for you as a customer. Your experience does not reflect the level of service we strive to provide, and we want to make this right. We are committed to working with you directly to ad... read more
DON'T USE THIS COMPANY! They'll happily take your money but won't provide the necessary service to solve the problem.
Business response:
Thank you for taking the time to share your experience, Mike. We deeply apologize for your experience with our service. This is not the level of service we strive to provide, and we understand how disappointing this must have been. Please kindly email your full name, property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention. Thank you again for bringing this to our attention. We appreciate the opportunity to make things right. Once again, our apologies. Than... read more
This is my first bad review, ever. I was just charged $85 right before Christmas for a service I had absolutely no idea about. David, a service tech, came to my home last year over a mosquito issue. He said this mosquito bucket typically works. He said there isn’t much they can do for mosquitoes, the bucket was going to be a one time ordeal. He dropped off a bucket and said he would be back in three months to claim it. I paid him for his service that day. (I believe it was in the $120 range, I cannot find the receipt.) No on... read more
I am seeking a lawyer to sue Massey for breach of contract. Please DM me.
Business response:
Good morning, Andy We are currently reviewing your account and sincerely apologize for your negative experience. Our Regional Manager will be reaching out to you today. Thank you, Massey Services Customer Care
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,252 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open on Monday at 7:00 a.m.