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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
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Your Ai sends out your reply stating someone will get in touch. They do not !! Perhaps your VP of service should have a list of persons with problems for follow up and rewards when done. This is my second problem event and 7 days latter no reply!!!! Very disappointed!! Prior manager Mr. Galt was very customer oriented and CARED about YOUR customers. I hope Mr. Buhler gets this memo..
Business response:
We appreciate you taking the time to share your concerns, Connie. We sincerely apologize for any inconvenience you've experienced, and we want to ensure that your issues are promptly addressed. However, it seems that we are having difficulty locating your account based on the information provided. To better assist you and address your concerns, we kindly request that you provide your property address. This will help us ensure that your concerns are directed to the appropriate department for resolution. Once we receive your... read more
After watching the termite inspector doing his “thorough” annual inspection of our home in under 16 minutes (according to the camera, between the time he rang doorbell to walking out the front door), I contacted Massey to educate myself on what was conducted during the annual inspection. Maybe it’s part of the sales pitch to get the contract, but I was told the renewal price and amount of time the inspection takes, is based on the size of the home, and they inspect everything, outside and inside, to include the joist space b... read more
Business response:
Thank you for sharing your concerns, Ronald. We appreciate you taking the time to provide detailed feedback about your recent experience with our termite inspection service. We sincerely apologize for the disappointment and frustration you've experienced, and we understand the importance of a thorough and comprehensive inspection, especially for a home of your size. We take your feedback seriously, and we want to assure you that your comments have been brought to the attention of our Corporate Office. Rest assured, we are c... read more
Let’s see, where do I begin? 1) Lack of communication. 2) Sales person writing checks they can’t cash as far as telling us what Massey services will do versus what was actually done. Six weeks later, and our grass is worse off based on when this company told us they were going to have somebody come out to fix the sprinklers, the grass and the weed control. 3) representatives, or the manager stop by without notice. No one has yet to call us to let us know when they are coming to the house so that we could meet them. 4) Massey... read more
Business response:
Hello Monica, We have forwarded a copy of this post to our Corporate Office; someone will contact you to address and resolve as quickly as possible. Thank you.
I used this company for pest management and was very happy with the results, friendly staff and always responded to questions and concerns. Till I decided to use themg for lawn service. DO NOT USE THE
Business response:
We appreciate you taking the time to share your feedback, Brandon. We're sincerely sorry to hear about your dissatisfaction with our lawn service and the confusion surrounding our guarantee policy. Your experience does not align with the level of service we aim to provide our customers. We want to assure you that your concerns have been escalated to our Corporate Office for thorough review. We understand the importance of clear communication and accurate information, and we regret any misunderstanding in this regard. Once ... read more
I have requested a sprinkler repair person on 9/23/2023. I was told it would be less than two weeks. Now a month later and still no one!!! I have had to contact them as they have never contacted me.
Business response:
Good afternoon, thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We see from your records the services have been schedule for Wednesday, October 11th. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and t... read more
I've been a customer with St Pete office for years, with regular spray every 2 months. I have sod web worms and been calling and calling since 8/18. The manager FINALLY came out 9/14 and said they'll fix it. It's 9/24 and still no treatment. My yard looks awful!
Business response:
Ms. Hoffman, thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies. MasseyServices
YOUR SURVICE NOW SUCKS. 8 YRS WE HAD GREAT SERVICE. NO BUGS, NO ISSUES. NOW BUGS ON MY HOUSE, SIDING IS BEING DESTROYED BY WOODPECKERS, EATING THE BUGS ON MY CEDAR SIDING. YOUR SERVICE IS MORE EXPENSIVE AND LESS EFFECTIVE. THIS IS BULLSHIT. WOODPECKERS WOULDN'T BE EATING AT MY HOUSE, WITHOUT A REASON. HENCE CRAP SERVICE.
Business response:
Good afternoon, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced with our service. We understand that pests and woodpeckers causing damage to your siding can be frustrating. We take your feedback seriously and would like to investigate this matter further. We did forward it to the Regional Manager, and someone should be contacting you. Our team is committed to resolving any issues you may have and ensuring your satisfaction. Thank you for your patience, and w... read more
We’ve had services for about 10 years. Over the last 2 years we’ve had nothing but problems. Dead grass more weeds than ever and now a irrigation system that we can’t use. waited 2 weeks for an appointment we waited at home all day and no one showed up or called to let us know they weren’t coming. We’ve reported all these problems multiple times without any resolution or money back, don’t trust the guarantee they offer.
Business response:
Dear Jill, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you have experienced with our services over the past 2 years. We understand how frustrating it can be to have dead grass, increased weed growth, and an unusable irrigation system. We are truly sorry for the missed appointment and the lack of communication on our part. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused. We will investigate this matter further to ensure it ... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 27,120 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open on Monday at 7:00 a.m.