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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Unfortunately, they have become a very unethical company. Their services was acceptable. However, the unethical part of their company is the management, and this should scare anyone. In other words, if you have a dispute with the bill or anything for that matter, please be careful how you bring it up to their attention, they have the power over you and they will use it unwilfully against you... They submitted me to collections because of 40.00 that was billed to me incorrectly 3 years ago. I tried meeting with their mana... read more
Business response:
Hello Nelson, Thank you for bringing this to our attention, you have our sincerest apologies, and we understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager, out of our Corporate Office. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, Massey Services Customer Care
Stay away!!! They massacred our beautiful front grass. They put some chemicals and the grass is now dead!!! Wasted so much money for a disaster!
Business response:
Hello Lizzy, We are truly sorry to hear about your negative experience with our services. We understand how important your front grass is to you, and we can assure you that this is not a typical reflection of our work. We value our customers' satisfaction, and we would like to make things right. To address your concerns and provide a solution, would you kindly private message us with your property address, as with the information given, we were unable to locate your account. We would appreciate the opportunity to investiga... read more
We have had Massey Scam services for 13 years to cover termite,pest, etc. we found out today that we had had some rodent damage in our garage which was protected we thought by Massey 6,000 worth. The damage is not covered. Do you know how much money we have spent,thousands of dollars probably over the last several years yet there’s no damage because it wasn’t damaged by one of their employees. Here’s the million dollar question does John Morgan hire messy services?
Business response:
Dear Mary Blumeyer, We are sorry to hear about the rodent damage in your garage and understand your frustration if it was not covered by our services. Upon reviewing your account, we found that rodent damage falls outside the scope of our coverage. Our services primarily focus on termite and pest prevention, and while we strive to offer comprehensive protection, certain types of damage may not be included. We apologize if this was not adequately communicated to you, and we appreciate your loyalty as a customer for the pa... read more
Been with them since 2017. At first they did good and then downhill from there. They guarantee satisfaction to correct or money back (on their website). Have had chinch bugs for past several months with retreats with no success. I still paid but refuse to pay for treatment done without being informed and done during the middle of sprinklers watering yard. No paper work, no email, just bill in mail which I refuse to pay. Had supervisors come and say you have chinch bugs (duh)NEVER FIXED IT. Now I'm trying to treat myself befo... read more
Business response:
Hello Ronnie, we sincerely apologize for the unpleasant experience, we understand that we did not meet your expectations. Please understand this does not, in any way, reflect our customer service guidelines. Customer satisfaction is our number one priority. As you were not able to resolve this at the local level, we are bringing this to the attention of the Regional Manager as well as the Regional Vice President; someone will be contacting you to address as soon as possible. Please be assured that we value your business and ... read more
I was charged 2 years in a row for termit service that I canceled April 2022. Massey called me in April 2022 to set up termit inspection. I informed her that I sold the house in November 2021 and did not need service anymore. she informed me it was transferable. I told her I would mention it to the new owner, but I no longer needed the coverage. I was taking care of my dying father and neglected to open my bank statements. in September I was able to check on my paperwork and discovered I was charge for termit coverage in M... read more
Business response:
Dear Sylvia, Thank you for reaching out to us and bringing your concerns to our attention. We apologize for any inconvenience you have experienced with our service. We take customer feedback seriously and strive to provide the best experience possible. We understand your frustration regarding the recurring charges for termite coverage that you had cancelled in April 2022. Our team should have handled your cancellation request promptly and effectively. We apologize for any miscommunication or oversight that may have occurre... read more
I was charged for services that were never rendered and I have been attempting to get my money back since 06/09/2023 and continue getting the run around.
Business response:
Greetings Tiffany, Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced regarding our services. We take customer satisfaction very seriously, and we sincerely apologize for the delay in resolving this issue. We understand your frustration in not receiving the services for which you were charged. Please be assured that we have spoken to the refund department and your refund is processing and has been rushed. The Regional Manager of our South Texas region will be cont... read more
Irrigation maintenance program + landscape services are pretty good. For the other hands never consider Massey for Termite Protection, they have a really bad service at least in Orlando area
Business response:
Mr. Roberto, thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies.
Because they don't delivered what they promised! Zero customer service. My account manager ignored my problem, they only wanted my credit card!
Business response:
Good afternoon Mr. Ben, We sincerely apologize for the unpleasant experience. This does not reflect our customer service guidelines in any way, as we take pride in Total Customer Satisfaction being our number one priority. We would like to further assist you. May you please provide us with the property address or account number so we may better assist you to resolve this matter. You may respond to us in a private message with this information. Thank you, Massey Services Customer Care
RecommendedI've used Massey Services for years for my lawn and only had a few issues which were always addressed. In March I took the free irrigation inspection and signed up for the annual contract, which included monthly inspections and parts only for repairs. I paid $190 up front and then $90 a quarter. They replaced two sprinkler heads in April. One did not work so I had to call twice for service. It still didn't work (not popping up or putting out water). I've had one inspection and made two other calls to get the sprinkler fixed.... read more
Business response:
Greetings Darlene Sudbury, we are sorry to hear about your negative experience with our GreenUP Lawn Care Service. We apologize for any inconvenience caused and we take your feedback seriously. We have forward it to the Regional Manager, and someone should be contacting you. Thank you for bringing this to our attention. Have a wonderful weekend.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 27,117 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 2:00 p.m.