This profile has been claimed by the business owner or representative.
Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I have a love hate relationship with Massey, I been a Massey customer in the Orlando (Lake Nona) area for over 5 years, my experience with communication this pass year has took a turn for the worse. The communication is no return calls or emails or it takes about a week to hear from a manager. I reached out to corporate two times and they have advised me someone will reach out still waiting. Seems like the communication aligns across the board with the reviews. You can’t continue to treat your customers like this. Please ... read more
Business response:
Thank you for contacting Massey Services and for bringing this to our attention. We are extremely sorry to hear about this unpleasant experience. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your feedback has been escalated to our Corporate Office and you will be contacted for a resolution. Once again, we apologize and hope to have this resolved quickly. Thank y... read more
Our former pest control was taken over by Massey late last year. We have not had one appointment and have been calling since February to ask for service. We were told someone would come out in March when was the next time we were on the schedule, never happened. We called again and said April. Last week my husband attempted to call twice because I was getting nowhere fast. He was hung up on and given the run around that they had to call the local office. The third time they said the technician would come out on Monday. Well ... read more
Business response:
Thank you for your email, to inform us of your decision to cancel your service. We apologize and regret we were unable to exceed your expectations, and completely understand your frustration. Your satisfaction is our main priority, and we value your business. We would like the opportunity to resolve your concerns so that we may continue our relationship. We have notified the General Manager at your local office and someone will be contacting you to address. Once again, our apologies. Thank you, Massey Services Customer Car... read more
1.5 rating? It should be zero! Not only do they make their employees work for free by sending their techs to “requests” made by customers, but their entire pay scale for their techs is bogus. Techs only get a commission off of what they call the production value but meanwhile they are charging the customer more per month based on what the customers plan is. So it’s not really a commission, it’s a “what we choose is the value” and that’s what the tech gets paid on. Every 10th of the month the techs will get their “commission... read more
Disappointing Unprofessional service
Business response:
Thank you for bringing this to our attention. You have our sincerest apologies for the inconvenience this has caused, and we completely understand your frustration. We have forwarded your information to the General Manager he will be contacting you with a resolution. Once again, our apologies. Thank you, Massey Services Customer Care wecare@masseyservices.com
West palm beach office is terrible, Very disorganized, the technicians were okay but the office staff had them running around and not communicating the customers needs. I was promised one of my pest treatments would be credited, but they continued to bill me for it.I Couldn’t deal with the monthly issues, canceled my contract, stay away from Massey west palm beach.
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of your region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, Massey Services Cus... read more
Massey has not taken care of my lawn problem. They lie to the customer and you can't get a straight answer. I have pics of my lawn I would love to send to the president of Massey. Let him determine if his company takes care of the customer.
Business response:
Mr. Sopczyk, We sincerely apologize for not meeting your expectations and our lack of communication. Your concerns have been forwarded to the Regional Manager and our corporate office. You will be contacted to discuss and resolve your concerns. Thank you.
I contaced Massey Lawn Services on 8/26/2021 to see what they recommended for new grass install after installing and remodeling our backyard and pool area and clearing my backyard completely of any grass. The Inspector, Tracey Scott came out and recommended the type of grass that I should install in my yard. I installed the grass recommended by Tracey and I signed up for Massey Lawn Services. I paid the full amount due at signing of the contract. The service was great and my lawn looked great for only about 10 months. At tha... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of your region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, Massey Services Cu... read more
This company is crooked. I cancelled their services. They went ahead and charged me for an extra month. I called them again and said I cancelled last month why are you billing me? Now they are threatening me with sending the payment that shouldn’t exist to collections. What a dirt bag business move…
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies, and we completely understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager for your region. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, Massey Services Customer Care wecare@masseyservices.com
Used Massey since 2014 in Orlando. Moved to Sanford and they have no showed with no call 4 times. Yes you heard it 4 separate occasions. After apologizing and blaming different issues, they did not show up for scheduled appointments 4 times in a row. If you can't even show up, how can I trust my lawn with you!
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, Massey Services Customer Care wec... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 25,937 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.