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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We signed and prepaid a contract in October 2022. Weeds were our biggest concern. To date, there is no evidence that they are being controlled at all. We were accused of over spraying for weeds which was not true and it appears on every monthly statement. It would be nice to have some upper management come out and take a look at what is…NOT BEING DONE! And then let’s see some results to our request! When our problem is taken care off…shortly…I might possibly recommend! But until then… Reach out to 208-790-2674 Absolutely th... read more
Business response:
Ms. Christopherson, we regret this negative experience. Your satisfaction is our priority. Your concerns will be forwarded to the regional manager and our corporate office. You will be contacted for a resolution. Thank you
Is this the 1st complaint absolutely NOT but this will be the last… they were let go as of 2/8/23 Grass in area dead paying Massey irrigation to care for & adjust settings as needed as homeowner is 76 & not able. I her a daughter was with the 2nd man to come out “Peter Lugo General Manager” & witness to him walking yard and checking all 6 zones in the DARK with light from his cell phone…after my mother was told which is recorded on ring… “ fitting/pipe needs glue near a/c unit. Massey has policy worker can’t do work without... read more
Business response:
Ms. Alane, thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies.
The initial customer service and follow up from Massey was great. However, we had an issue where an unscheduled technician kept showing up at our unit. There was a note on our account that specified scheduling ahead was needed to make sure someone was home. I received a bill in November for outside services performed, which was completely fraudulent as we have a camera and could see the tech was only showing up to knock, and then walking away each time. Also, we are a condo unit, so only inside services were to be provided. ... read more
Business response:
Gabby Castellano, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies.
masseys services suck. I canceled my service. one they never came out. and you still want to get paid screw you
Business response:
Ms. Bedwell, thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies. Thank you,
They took it upon themselves to switch my account to auto pay and took $68 dollars from my account unauthorized. Ever since they bought out Urbanex their service has been horrible.
Business response:
Ms. Farmer, thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens again. Once again, our apologies. Please have a safe and wonderf... read more
I have called repeatedly to terminate services but they continue to come to my residence without notice and bill me. Stay away from this company!!!!!
Business response:
Mr. Muehl, thank you for your feedback. As a valued customer, we are concerned that we are losing you. Your satisfaction is our main priority. Your local service center's management team has been notified of your request for cancellation. We hope to resolve any concerns you may have and keep you as a Massey Services customer. A manager will be contacting you to confirm. Thank you, stay safe and enjoy your week. Thank you,
They are the worst, very dishonest Don’t care. MONEY BACK Guarantee. Is a bunch off BS. Call corp after they destroyed 4k worth of sod. ( sod web worms) They blamed me because they could not keep Tecs Stay away And Shawn Massy won’t be bothered
Business response:
Mr Cahill, Thank you for bringing this to our attention, you have our sincerest apologies, and we understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager, out of our Corporate Headquarters. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
I have tried to cancel my service several times, but still today it is not cancelled. Every time, the representatives helping me apparently never cancel my service despite assuring me otherwise. A couple of weeks ago, I was charged for an annual service again despite asking to not renew my service yet again. So I called again to get it cancelled and now, two weeks later, the service is still not cancelled. Based on other reviews I've seen, this seems to be an intentional business practice.
Business response:
Hello PJ, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly private message us with your property address, and we will ensure it receives the proper attention. Once again, our apologies. We look forward to your message.
I’ve been trying to reach a service manager for 6 weeks or so. All I wanted was to have the tech removed from my account as he scorched large portions of my lawn (he asked me part way though the service “what kind of grass do you have?”) Still not spoken to a service manager..I now want that tech removed from my account and someone to come fix the grass the tech burnt. I have 3 services with Massey now..they are all getting canceled if someone can’t fix this simple issue. I’ve been more than patient.
Business response:
Mr. Davidson, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email your property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 25,995 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.