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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
If I could give a zero, I would. The care they have given to my home and protection has been abysmal. In large print on their service reports it is noted to call ahead, give me a time of service, if pesticides are being used, time of spraying, to close and latch the gate when done. I have 2 dogs and none of this has been followed except for a phone call that they would be out in a few days. Once again, my gate has been not been closed and left my pets at harm. This is pure negligence and a lack of management caring what ... read more
Business response:
Hello Susan, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your email has been escalated to our Corporate Office; they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, have a nice afterno... read more
I wish I would have read these nightmare reviews before using massey... I never leave bad reviews but after they decided to steal my money and not show up one time to do pest control in the entire 3 month quarterly term they charged me for, I couldn't let this slide. DO NOT USE MASSEY PEST CONTROL. when they "checked" my termite traps, I had to find the traps for them. and uncover them for the technician. he said I didn't have any traps until I found them. then he didn't even pull the trap to check it. just looked at the top... read more
Business response:
Mr. Nelson, thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens again. Once again, our apologies. Have a nice evening.
I am massey customer since 1999 for pest control and termite; before few years I got their service for irrigation and lawn service I have issue with the lawn since more than 4 months and part of the sod has to be changed So far few mangers Larry, Mark and others visited and told me that we will change it in few weeks but nothing happened! Every time I called the person Kim will tell me the manager has to approve! Finally before 3 weeks or so the new General manager Shawn visited, apologized for all delay and inconvenience ... read more
Business response:
Good morning Dhimant, Thank you for bringing this to our attention, you have our sincerest apologies, and we understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager, out of our Corporate Office. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
a year ago we paid upfront for a yr of services for many different things the sales man kept blowing "smoke" up our butts any time we would call for something they said they would call back or come out and take care of it nope didn't happen every service they were supposed to call about 24hrs before to make sure gate open or someone was home NOPE told them over and over again about it one problem after another....
I'm very disappointed in the Massey company. They treat their employees unfairly, they lie to their customers and they have office workers who dont give a damn about their job and the people they work with causing families fear for the loss of their households and kids lively hood.
Worst company ever. They destroyed my lawn. One of their service techs also pleasured himself in his Massey work truck in front of my home in broad day light. ps. I have a 4 minute video of this disgusting event. I can't upload it here but I'll include a screenshot. Thank God my small children who were home didn't witness this.
Business response:
Ms. Stapinski, . We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens again. Once again, our apologies. Have a nice evening.
RecommendedWorst company ever. They destroyed my lawn. One of their service techs also pleasured himself in his Massey work truck in front of my home in broad day light. ps. I have a 4 minute video of this disgusting event. I can't upload it here but I'll include a screenshot. Thank God my small children who were home didn't witness this.
Business response:
Ms. Stapinski, . We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens again. Once again, our apologies. Have a nice evening.
RecommendedWorst company ever. They destroyed my lawn. One of their service techs also pleasured himself in his Massey work truck in front of my home in broad day light. ps. I have a 4 minute video of this disgusting event. I can't upload it here but I'll include a screenshot. Thank God my small children who were home didn't witness this.
Massy Pest Control is HORRIBLE!!! I would recommend not using them AT ALL!!! I’m sharing with my social media friends and family. Tech come without confirmation and the treatment doesn’t work. I miss Precision Pest Control!!!! Dr. Howard
Business response:
Good afternoon Dr Howard, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. We pride ourselves on Total Customer Satisfaction and providing the highest quality of service. Someone will be contacting you from our Corporate Office to address your concerns. Once again, our apologies. Have a nice afternoon.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 25,995 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.