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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Poor customer service and inconsistent.
Massey sends out a slick salesman to make you think that you’re in good hands. I assure you, you are not. For the first visit which is usually very extensive. They brought out a truck with a long hose to spray whatever chemicals they are using for that initial visit. First of all I have a long backyard so I know they can’t even reach all of it. But you know what’s even better? I checked my cameras and they treated my neighbors lawn by mistake. But they must have realized it at the end and placed their sign in front of my yar... read more
This company offers a total customer satisfaction guarantee, a no-nonsense, money-back guarantee. I guess the joke is on the customer. My daughter bought a house this year and found out she had rodents in her attic. Without reading reviews, we advised her to call Massey’s. They came out promptly to assess her house and conveniently sold her a year long pest contract, which the tech filled out and gave her someone else’s paperwork with THEIR name and address on it. She called them back when she noticed this. A tech was even... read more
Business response:
Ms Porter, Thank you for bringing this to our attention. We apologize for the unpleasant experience. We have escalated this to our Corporate Office to ensure they are aware. Someone will contact your daughter to address and resolve as quickly as possible. Once again, our apologies. Have a nice weekend.
What a joke this company is! For starters, the tech who came out and filled out paperwork and took my daughter's money after he sold her a years worth of pest control, ended up being someone else's paperwork and their address, not my daughters (whose house this was for). They were initially called for rodents in her attic above her garage. They stated they put boxes outside around the house (which we never saw) and not even sure what they did in the attic at this time. After a few weeks, there still is active activity so my... read more
Business response:
Ms Porter, Thank you for bringing this to our attention. We apologize for the unpleasant experience. We have escalated this to our Corporate Office to ensure they are aware. Someone will contact your daughter to address and resolve as quickly as possible. Once again, our apologies. Have a nice weekend.
They don’t show up on time, came to do the service two weeks after they we’re supposed to, treatment wasn’t done properly and they wouldn’t fix it had to cancel my contract after their second “treatment”, would not recommend.
Business response:
Mr Ledesma, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly private message us with your property address, and we will ensure it receives the proper attention. Once again, our apologies. Thank you, we look forward to your reply.
Very disappointed with Massey. Pictures of our lawn today are attached. After a long period of time where they blamed us for the problems with our lawn (too much water, too little water, etc) we reached out to them multiple times about the state of our lawn. A manager finally came to visit us in August acknowledging the issues and advised they would plug part of the lawn and use Roundup (or similar) in the worst area to kill the weeds and then return to sod or plug that area. We were delighted! They did put in several plu... read more
They are horrible at lawn care. i called twice in two weeks about my shrubs being overgrown with weeds. They claimed someone came out three days ago and did, Edging”. If you look at my shrubs now, nothing was done
Business response:
Mr. Barnville, Thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We see from your records the services have been completed. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens ag... read more
This company tricks people into signing yearly contracts. BEWARe!
Business response:
Hello Lisa, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly private message us with your property address, and we will ensure it receives the proper attention. Thank you, we look forward to your message.
My appointment complex hired them and they are awful, I came home after work and my floors were nasty with the exterminator shoe prints everywhere, poodle of dirt, mind you I am a very clean person, 1 st time, second time nope!
Business response:
Ms Webber, We sincerely apologize for the for the unpleasant experience. We would like to bring this to the attention of the Corporate Office. Please private message us with your apartment complex name to ensure this is handled appropriately. Thank you, we look forward to hearing back from you.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 25,996 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.