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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Massey Pest Control is the WORST company every to deal with. I have had issues for years with them on communication, showing up unannounced , sending unqualified people, billing me for services NOT rendered and have been waiting for a week to get a return call from management. I am looking to change but want a bigger company has anyone used Penninsular or a bigger size company they recommend? MASSEY YOUR ARE THE PITS AND WORST CUSTOMER SERVICE EVER. IMO. Really hope someone sees this that works for Massey…..maybe I would rec... read more
Business response:
Ms Brown, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your email has been escalated to our Corporate Office; they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, have a nice afternoon.
Don’t use this Massey pest control service I-cancel my service with them 5 months ago and charging my credit card for 2 months I call 10 time sey some one gone on call me never call me back or refund my $130:00 I call today to worst customer service and pest control company be careful rip-off
Business response:
Priti Manoj Patel, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email your property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention.
yesterday the service came to Stonegate subdivision in Santa Rosa Beach and sprayed several residential yards. they were spraying incorrectly they were over spraying into other yards. and then they put their little Flags all in the neighborhood like they're running for the midterm. you have a legal right to put a flag down to denote spraying I don't have an argue with that, the issue is that you put Five Flags in one yard in yards that don't even use your trash service your employees are undisciplined , disrespectful, poorly... read more
RecommendedDo NOT even consider hiring this company. I hired them in the early days of covid to replace my entire lawn, mainly because of the warranty they pitch you on, cost me over $5,000. I also have paid for 2-3 years for the monthly service (as per the warranty you must have monthly service) This service and warranty is complete BS. The guys they send to the house for monthly service never have any answers and always say "i will email my manager and they will call you" guess what, they never call. I have had to beg these peopl... read more
Business response:
Mr Felzer, We appreciate you bringing this to our attention and completely understand your frustration, as this is so outside of our Customer Service Guidelines. We value your business and sincerely apologize. We have escalated a copy of this review to the Regional Manager and Regional Vice President to see they are aware and can ensure whatever caused this breakdown is resolved. Someone will be contacting you as quickly as possible. Once again, our apologies. Have a nice afternoon.
Andrea, I am very disappointed in receiving my refund, when we canceled our service on 8/15/22. I have called several times and have spoken to several ladies, stating refund is being processed at your corporate office. Till date we have not received it. It’s funny the minute we agree to start your service, boom, paid in full for a year, the day your sales person left our house. But, now we have to wait going into the second months to receive our refund after cancelling our service. I’m very disappointed in the way your ser... read more
Business response:
Ms. Congleton, We sincerely apologize for the inconveniences we have caused you. Your feedback has been forwarded to the Regional Manager and someone should be contacting you within 24 hrs. Again, we do apologize. Please have a safe week.
Garbage and a bunch of scammers. DO NOT TRUST!
Business response:
Mr. Arce, We regret not having met your expectations regarding your service. We did forward your feedback directly to our Corporate Office for an immediate review. Again, we do apologize. Thank you. Have a wonderful and safe week.
Services our community for outside pest control. Pest throughout the lawn front and back. Also contracted with Massey for pest control inside. Failed to show twice after making appointment and rearranging my schedule to be home. Finally arrived several days later treated inside. After 12 days no change in pest activity made several attempts to reschedule failed to show again and finally when showed indicated could not access community gate despite the fact Massey is the community pest contractor and there is also a call box... read more
Business response:
Ms. Fenner, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email your property address /Account number, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention.
signed up for services... was to get initial treatment 4 days ago. no one showed. I called and after numerous apologies... was told the general manager Bob would call me. that was Tues. I called Fri, 10/7. Bob was helpful and we scheduled for today, Sat. 10/8. I asked for early appt so I can get my day started. tech called yesterday and left message that he would be here at 8am. It's now 10:30 am with no call!!! I'm beyond disappointed and infuriated that I've once again been lied to and my time wasted. Horrible customer ser... read more
Business response:
Ms. McCutchen, Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters and Regional Manager, as Total Customer Satisfaction is our number one priority. Someone should be contacting you within 24 hrs. not including Sunday. Again, we do apologize. Please have a safe rest of the weekend.
Absolutely horrible experience, we hired them to complete work and are irrigation system and they wanted to charge us for work that was not completed. After weeks of back and forth and trying to get them to complete the job, which generally included them not showing up on time, if they even bothered to show up at all for scheduled appointments. We decided to hire somebody else to complete the work. After we did that, they decided to charge our credit card that we had on file with their pest control division anyway and withou... read more
Business response:
Mr. Theado, Thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We see from your records the services have been completed. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens again... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 25,996 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.