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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Absolutely the worst lawn care service I've ever had in my entire life. They've treated my yard for almost a year and my yard is full of weeds. They come out twice with the so-called manager and he said it was lack of water. Mind you this was during the monsoon season in Florida. They suck don't ever give them a dime.
Business response:
Mr. Walker, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email your property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention. Thank you
Infuriated. Tech scheduled 11-1. 1:16 call office. Tech calls me 1:20. Says oh I was in the area before 11 so went on to Canyon Lake can be there by 2 pm. 2:20 call office again as still no tech. Now they can try to send someone between 4-6 pm. I've been a customer of theirs since they bought out the previous company. So now I'm expected to sit around ALL DAY for service that was to happen from 11-1. Lots of pest control services out there. Bubye Massey my time is as valuable as yours.
Business response:
Ms. Gathright, Thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We see from your records the services have been completed. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens ag... read more
RecommendedI'VE USED SEVERAL PEST CONTROL COMPANYS OVER THE YEARS.ALL WERE EXPENSIVE ,WITH POOR RESULTS. SO I FINALLY CALLED MASSEY SERVICES. PROBLEMS SOLVED!THEY WERE QUICK TO RESPOND TO NEW PROBLEMS AS WELL.I'VE SAVED MONEY IN THE LONG RUN.BEST CALL I'VE EVER MADE.HIGHLY RECOMMEND MASSEY SERVICES IF YOU WANT PEACE OF MIND FROM PESTS.
Business response:
Good morning Bobby, Thank you for taking time to share your positive experience. We appreciate the kind words and your business. Have a wonderful day!
When you call them with a problem especially with the lawn service they always talk a big game on how they will get everything right but never come back out so me as customer has to follow up to see when they will be out because they never show up on day they say they will come. If they are going to kill my lawn I can kill it for free instead of paying to have it killed
Business response:
Good afternoon Jan, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your email has been escalated to our Corporate Office, they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, have a nice ... read more
tell your driver in truck 714027 heading north on i95 through palm beach and Martin county that the left lane is for passing, not for blocking traffic so don't have to change lanes the dozens of cars passing you on your right should have been a clue. I don't want anyone that inconsiderate or ignorant at my house.
Business response:
Mr Hannah, Thank you for bringing this to our attention. We will forward your feedback to our corporate office.
Bought my home a year ago brand new with a new lawn. I hired Massey to provide weed and feed treatments. Two days ago, I went outside and pulled weeds from the lawn. Filled up a 30-gallon trash bag and am only half done. As far as I can tell, the monthly "treatments" are accomplishing nothing and my lawn is rapidly regressing. I'm cancelling.
Business response:
Good afternoon Mr. McNiff, Thank you for contacting Massey Services to inform us of your dissatisfaction with your service. We apologize for any inconvenience this may have caused. We value your business and will make every effort to resolve your concern. Your satisfaction is our main priority. We have notified the management team at your local office and someone will be contacting you for a resolution. Thank you, Massey Services Customer Care
Yard has never looked so horrible. Your people don’t mow entire yard, take care of weeds, or return phone calls. Have been threatened with fine for grass and weeds that you were supposed to be taking care of. Nothing but lies and false promises when you finally do get to talk to someone. The worst lawn service I could ever imagine.
Update: The GM called me and apologized and assured me that he would rectify this immediately. Time will tell. We had their service for about a year and our security cameras caught one of their techs doing a horrible job and treating our home in less than 5 minutes. I called and canceled after they assured me someone would reach out and rectify it. Then our cameras caught them last week back on our property trying to treat after we canceled them months ago. Then they send a bill. I didn’t even know you could send a bi... read more
Business response:
Ms. Berry, Thank you for the update. We are confident you will be pleased with the outcome, as our number one priority is Total Customer Satisfaction. We appreciate you allowing us to show that to you. Have a wonderful week!
Used to have Massey to take care of a termite problem in both my front and back yard. They came out and put the green cone things around my perimeter..in January we scheduled them to come out and refill them, but all they did was come out and tell us we needed them refilled..duh, that’s why you’re here..so they left and we canceled..fast forward to now..my subdivision is on water restrictions so I haven’t been using my sprinkler system but the other day I turned it on for general maintenance only to find out one of their con... read more
Business response:
Mr Click, Our sincerest apologies for the misstep. We truly appreciate you bringing this to our attention. We are sorry you were not be able to resolve this at the local level. Therefore, we have forwarded this post, along with your account information, to our Corporate Headquarters to ensure this is resolved immediately. Total Customer Satisfaction is our number one priority. Once again, we apologize. Thank you, have a nice afternoon.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 26,020 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 8:00 a.m.