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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
RecommendedDo NOT even consider hiring this company. I hired them in the early days of covid to replace my entire lawn, mainly because of the warranty they pitch you on, cost me over $5,000. I also have paid for 2-3 years for the monthly service (as per the warranty you must have monthly service) This service and warranty is complete BS. The guys they send to the house for monthly service never have any answers and always say "i will email my manager and they will call you" guess what, they never call. I have had to beg these peopl... read more
Business response:
Mr Felzer, We appreciate you bringing this to our attention and completely understand your frustration, as this is so outside of our Customer Service Guidelines. We value your business and sincerely apologize. We have escalated a copy of this review to the Regional Manager and Regional Vice President to see they are aware and can ensure whatever caused this breakdown is resolved. Someone will be contacting you as quickly as possible. Once again, our apologies. Have a nice afternoon.
Andrea, I am very disappointed in receiving my refund, when we canceled our service on 8/15/22. I have called several times and have spoken to several ladies, stating refund is being processed at your corporate office. Till date we have not received it. It’s funny the minute we agree to start your service, boom, paid in full for a year, the day your sales person left our house. But, now we have to wait going into the second months to receive our refund after cancelling our service. I’m very disappointed in the way your ser... read more
Business response:
Ms. Congleton, We sincerely apologize for the inconveniences we have caused you. Your feedback has been forwarded to the Regional Manager and someone should be contacting you within 24 hrs. Again, we do apologize. Please have a safe week.
Garbage and a bunch of scammers. DO NOT TRUST!
Business response:
Mr. Arce, We regret not having met your expectations regarding your service. We did forward your feedback directly to our Corporate Office for an immediate review. Again, we do apologize. Thank you. Have a wonderful and safe week.
Services our community for outside pest control. Pest throughout the lawn front and back. Also contracted with Massey for pest control inside. Failed to show twice after making appointment and rearranging my schedule to be home. Finally arrived several days later treated inside. After 12 days no change in pest activity made several attempts to reschedule failed to show again and finally when showed indicated could not access community gate despite the fact Massey is the community pest contractor and there is also a call box... read more
Business response:
Ms. Fenner, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email your property address /Account number, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention.
signed up for services... was to get initial treatment 4 days ago. no one showed. I called and after numerous apologies... was told the general manager Bob would call me. that was Tues. I called Fri, 10/7. Bob was helpful and we scheduled for today, Sat. 10/8. I asked for early appt so I can get my day started. tech called yesterday and left message that he would be here at 8am. It's now 10:30 am with no call!!! I'm beyond disappointed and infuriated that I've once again been lied to and my time wasted. Horrible customer ser... read more
Business response:
Ms. McCutchen, Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters and Regional Manager, as Total Customer Satisfaction is our number one priority. Someone should be contacting you within 24 hrs. not including Sunday. Again, we do apologize. Please have a safe rest of the weekend.
Absolutely horrible experience, we hired them to complete work and are irrigation system and they wanted to charge us for work that was not completed. After weeks of back and forth and trying to get them to complete the job, which generally included them not showing up on time, if they even bothered to show up at all for scheduled appointments. We decided to hire somebody else to complete the work. After we did that, they decided to charge our credit card that we had on file with their pest control division anyway and withou... read more
Business response:
Mr. Theado, Thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We see from your records the services have been completed. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens again... read more
Absolutely the worst lawn care service I've ever had in my entire life. They've treated my yard for almost a year and my yard is full of weeds. They come out twice with the so-called manager and he said it was lack of water. Mind you this was during the monsoon season in Florida. They suck don't ever give them a dime.
Business response:
Mr. Walker, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email your property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention. Thank you
Infuriated. Tech scheduled 11-1. 1:16 call office. Tech calls me 1:20. Says oh I was in the area before 11 so went on to Canyon Lake can be there by 2 pm. 2:20 call office again as still no tech. Now they can try to send someone between 4-6 pm. I've been a customer of theirs since they bought out the previous company. So now I'm expected to sit around ALL DAY for service that was to happen from 11-1. Lots of pest control services out there. Bubye Massey my time is as valuable as yours.
Business response:
Ms. Gathright, Thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We see from your records the services have been completed. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens ag... read more
RecommendedI'VE USED SEVERAL PEST CONTROL COMPANYS OVER THE YEARS.ALL WERE EXPENSIVE ,WITH POOR RESULTS. SO I FINALLY CALLED MASSEY SERVICES. PROBLEMS SOLVED!THEY WERE QUICK TO RESPOND TO NEW PROBLEMS AS WELL.I'VE SAVED MONEY IN THE LONG RUN.BEST CALL I'VE EVER MADE.HIGHLY RECOMMEND MASSEY SERVICES IF YOU WANT PEACE OF MIND FROM PESTS.
Business response:
Good morning Bobby, Thank you for taking time to share your positive experience. We appreciate the kind words and your business. Have a wonderful day!
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 27,121 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.