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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We had them since nov and nit once did my problem get resolved and the manger even told me that the tech shot fired they send me a threatening letter for $95 so I figured if I need $95 that badly without doing their job I will just pay them they could give two hoots about what they do for you I still had bugs in my garage heavily I had to hire a new company and they still expect me to pay I do not recommend them Joyce McDonough
Business response:
Ms McDonough, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Total Customer Satisfaction is our number one priority. We have forwarded a copy of this review to our Corporate Office for an immediate resolution. Once again, our apologies. Thank you, have a nice afternoon.
BEWARE of this company! We recently had a tent put over the house for termite extermination and it was the most negative experience ever!!! Who opens a deep freezer during the process?!?! We had over $2,000 worth of food in two deep freezers in the garage all spoiled and had to be trashed because they thought it would be a good idea to exterminate the deep freezers. Then they basically told us “oh well” you should have removed the items. The catch to this is that they never opened the refrigerator and freezer in the kitchen.... read more
Business response:
Ms Ashley, We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Would you kindly private message us with your property address to ensure your email is escalated to our Corporate Office, they will then contact you with an immediate resolution. Once again, we apologize and hope to have this resolved quickly. We ... read more
whoever this driver is damn near just killed me on 99. cut me off so close that they scraped my damn car.
Business response:
Ms Eskins, We sincerely apologize and have escalated this post to our Corporate Headquarters to ensure this is addressed immediately. Would you mind private messaging us with the best way, time and date to reach you. Thank you, we look forward to a resolution. Once again, our sincerest apologies.
I’ve had Massey’s services for 15 years. They never do what they are paid to do. We have cameras. They know we have cameras and yet they still do not even go into our back yard to do treatments or anything else that is in our contract. I will be going with another company that will actually take care of my lawn.
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number one priority. Your review has been escalated to the Regional Manager out of our Corporate Office, they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
Only $800 for a new valve box. You guys rock!
Business response:
Thank you for bringing this to our attention. You have our sincerest apologies for the inconvenience this has caused and we completely understand your frustration. We have forwarded your information to the Corperate Office, someone will be contacting you with a resolution. Once again, our apologies. We hope you stay safe and enjoy your afternoon.
If you use this business make sure you are home because they lie and say they came out and didn’t. i have cameras to show that they didn’t come. Also don’t use a tech named Jonah. He lies and he didn’t remove a hornet nest. They had to send someone else out to service my home. I have had a bad experience with them. They are cheap that’s I why I dealt with them, but I guess you get what you pay for.
If you use this business make sure you are home because they lie and say they came out and didn’t. i have cameras to show that they didn’t come. Also don’t use a tech named Jonah. He lies and he didn’t remove a hornet nest. They had to send someone else out to service my home. I have had a bad experience with them. They are cheap that’s I why I dealt with them, but I guess you get what you pay for.
Business response:
Mr and Mrs Jeffero, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience.. We pride ourselves on Total Customer Satisfaction and providing the highest quality service. As a customer of Massey Services, it is expected that you only receive the best care we can provide. We have notified our Corporate Office, someone will be contacting you to address and provide an immediate resolution. Once again, our apologies. We hope you stay safe and have a nice afternoon.
Someone came out and wanted to place the termite traps or whatever in our yard unannounced by the way no call or notice and they drilled into our main waterlines they rang the bell and didn’t wait for someone to come to the door they just walked off, so what if no one was home then what I know I wasn’t going to get a phone call about the issue because they came out without notifying us and stated that they would send someone out to repair the issue since they didn’t have the tools. Granted they came back and repaired one but... read more
Business response:
Ms. Hardy, Please accept our most sincere apology for this great inconvenience. We have connected with the General Manager of your local office and he is aware of the issue. He will be contacting you shortly for an immediate resolution. Thank you and again our sincere apology.
We had termite baits installed by Massey in December,2021. Our sprinkler system was not working after that date. Our irrigation company had to add multiple hours of labor to find the problem with the system, which was that the tech who installed the baits broke a zone in the system and failed to let us know of the damage. We have since split the irrigation company bill with Massey. We paid both parts of the bill, sent the Massey repair part of the bill via email, Massey was supposed to contact corporate headquarters (whi... read more
Business response:
Good afternoon Anna, We sincerely apologize for the lack of communication you have received from your local service center. We appreciate your loyalty and you are absolutely correct, you do deserve the same respect as you have given us. Total Customer Satisfaction is our number one priority, therefore, we have forwarded a copy of this review to our Corporate Headquarters to ensure they are aware. Someone will be contacting you shortly with an immediate resolution. Once again, our apologies.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 27,121 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.