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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Quick response for service, difficult process for agents.
Business response:
Ms. Thompson, we apologize for not meeting your expectation. Would you please private message us and share your feedback. We would like to share your feedback with our corporate office. Thank you
So I had Massey for a year doing my patio and I had to call them 4 times to come back a fix a poorly done job. The team, simply did not learned. Also, I cannot stand the fact that they always leave their truck running while performing a service increasing their already high carbon signature (carbon emissions), wasting gas resources, which will increase their operating costs.
Business response:
Mr Faria, We sincerely apologize for the unpleasant experience. Total Customer Satisfaction is our number one priority and we can see that was not shown to you. Upon reviewing your account it seems the Corporate Office was not aware of your concerns. We are bringing this to the attention of the Corporate Office. Someone will be contacting you with an immediate resolution. Once again, our apologies. We hope you stay safe and have a nice afternooon.
We had Massey for an entire year. i was never home when they came but i called a few times in the summer because the back yard wasnt green. i was home one day and come to find out they werent going in the back yard at all. they auto renewed and i didnt know they did this. i contacted them immediatly and now they want to place mechnic lean on our house for 59.99. the manager. is aware the year of service wasnt preformed to quality
Business response:
Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience you have had, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters, as customer service is our number one priority. Unfortunately, with the information given, we were unable to locate your account. Would you mind emailing us your property address or account number to wecare@masseyservices.com so we may resolve this as quickly as possible. Once again, our apol... read more
Don’t set up autopay! They’ll bill you and not show up. Then when you document that you were charged and no service performed with video proof, they tell you they’ll make it right immediately and a month later you still haven’t heard a word despite following up. So …. I spoke to them at length December 3. Received assurance Someone would be out within 2 days. Nothing. Followed up 10 days later. Assured I’d hear back quickly. It’s been over a month now . . . AND I complained to corporate yesterday and THEY didn’t even follow ... read more
I'm a new customer we had the initial treatment on Nov 9. Was told he would be back in a month to check the lawn aswell as someone cones out aerate the lawn. It is now December 29th and no one has been out. I called the office and two times they said he would be out and nobody shows up. At this point I'm going to call and cancel to go with another company with better service and communication. I'm in the Saint Cloud FL area.
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, stay safe and have a nice afternoon.
Massey has effectively killed our lawn. I used to do the lawn myself and throw out some weed and feed once every six months. I signed up with Massey lawn services to try to get the lawn more lush. We signed up for monthly but realized that we didn’t need shrub care so moved to bimonthly. The lawn in the backyard started to look thicker at first so that was good but the front yard started declining. At first Massey said it was because I moved to bimonthly and not monthly. That makes no sense because most companies come every ... read more
Business response:
Ms Dukes, We sincerely apologize for your unpleasant experience with your lawn service. We appreciate you bringing this to our attention, as Total Customer Satisfaction is our number one priority. As a Massey Services customer, it is expected that you only receive best care. We have forwarded a copy of this review to our Corporate Headquarters, you will be contacted and be provided with an immediate resolution. Once again, our apologies. Please stay safe and enjoy the upcoming holidays.
I was advised in both writing and via phone yesterday on 12/13/21 by Mercedes Schmit that termite treatment of my home was due for renewal by 12/23/21 and that a payment in the amount of $225 was needed. I paid for the renewal as termite treatment is inevitable especially with wood frame homes. While in my garage today, 12/14/21 I realized that my home had already been treated in March of this year and that no additional services should be needed until March 2022. Upon realizing this, I sent an email to Mercedes today inquir... read more
***Update*** Today 12/15/21 I received a phone call personally from Regional Manager Chris and let me say that the phone call was truly a pleasure. This is not only because Chris offered to refund my payment but more so because he was empathetic, understanding, kind and professional in that he accepted accountability for the mishap!! With him I felt like a valued customer. Because of that, I will remain a customer of @[76614782655:274:Massey Services, Inc.] as I have indicated to Chris. And from the bottom of my heart Chris,... read more
Business response:
Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience you have had, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters, as customer service is our number one priority. Unfortunately, with the information given, we were unable to locate your account. Would you mind providing us with your property address so we may resolve this as quickly as possible. Once again, our apologies. Thank you, we look forward to hear... read more
***Update*** Today 12/15/21 I received a phone call personally from Regional Manager Chris and let me say that the phone call was truly a pleasure. This is not only because Chris offered to refund my payment but more so because he was empathetic, understanding, kind and professional in that he accepted accountability for the mishap!! With him I felt like a valued customer. Because of that, I will remain a customer of Massey Services, Inc. as I have indicated to Chris. And from the bottom of my heart Chris, again I say THANK ... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 27,121 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.