This profile has been claimed by the business owner or representative.
Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Good costumer service and actually providing service.
Business response:
Ms Did, We sincerely apologize we did not exceed your expectations and we completely understand your frustration. We take pride in Total Customer Satisfaction being our number one priority. Therefore, we have forwarded a copy of this review to our Corporate Headquarters. Someone will contact you for an immediate resolution. Once again, our apologies. Please stay safe and have a nice afternoon.
Used Massey for an ant issue I had in 2020. They set some bait up, and 2 days later the ants quadrupled. They came back out, and did a few other things. Long story short, they could not get rid of ants. Charged me $140 for first visit and $80 quarterly. Canceled services, which they allowed and hired Terminix. Terminix had ants gone less than 24 hours. Fast forward to today. I just received a call from Collections stating that Massey is looking to collect several payments of $80 when they haven’t serviced me in over a year, ... read more
Business response:
We are sorry to see a 1 star review. We would like the opportunity to change it to 5 stars. Would you mind emailing us at wecare@masseyservices.com your property address and issue that needs to be addressed. We will then forward to our Corporate Office to assist us in an immediate resolution. Thank you, we look forward to your email.
New Port Richey, FL I was driving home after dropping off my daughter at her before/after school program and surprise surprise, I saw one of their drivers cut from the far right lane, across 2 lanes of traffic to the far left lane cutting off multiple cars doing so. the kicker? no blinker to tip it all off and proceeded to speed 20+ over the speed limit. Talk about a way to cause an accident. judging by your reviews, this seems par for the course. I can't wait for your driver's to cost you millions in insurance claims.
Business response:
Mr Erickson, Thank you for bringing this to our attention. We take these matters very seriously. Our sincerest apologies for the stress this has caused. We appreciate the picture as this will help us identify our team member so we may take the necessary disciplinary actions. Once again, our apologies. Please stay safe and have a great weekend,
I would give this company zero stars if possible. Now that I’m reading other reviews on here I wish I would’ve come across these reviews prior to signing up for service. The first time Massey came to my house the tech only treated under 2 bathroom sinks (in a 2,000sq ft house) that’s literally all he treated upon arrival and told me “I’m not going to spray the house because of the boxes” (we moved in a month prior, you could navigate around the minimal amount of boxes) he was just being lazy. The second time they were supp... read more
Business response:
Ms Motsinger, We sincerely apologize for the unpleasant experience. We would like to be able to escalate this to our Corporate Office, as Total Customer Satisfaction is our number one priority. Unfortunately, with the information given, we are unable to locate your account. Please private message us with your property address. Thank you, we look forward to your message.
I’ve had Massey for a couple of years now and they are terrible just today they were at my house now mind you I’ve been sitting on my back porch since 7:30 this morning I left at 10 to go to the store and there is a bill from them hanging on my door saying they were there for 30 minutes well they never came into my back yard so how did they do their service this is not the first time I’ve had this issue with them but after today I’m done with them
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience you are having. We pride ourselves on customer satisfaction and providing the highest quality service. As a customer of Massey, it is expected that you only receive the best care we can provide. Therefore, we have notified our Corporate Office, the Vice President of your region will be contacting you to address and provide an immediate resolution. Once again, our apologies. We hope you stay safe and have a nice weekend.
I have nothing good to say about this company. Complete unsatisfactory customer service ..won't be using them anymore.
Business response:
We sincerely regret the negative experience. We are concered that we are losing your business and would like to oppotunity to resolve your concens. Your feedback will be forwarded to our corporate office for an immediate review. Thank you.
Massey is a great service if you like being scammed out of money. I am on disability and gave them $400 in July to start my service. The guy that was assigned to my house was very polite however only showed up when he could get around to my house. I paid for my monthly service and yet had a month ( 1 week here and 1 week there) of no shows. When I went to cancel my service, the lady talked about making my account an manager account only. Meaning the manager would start handling my house and only the manager. She made sure I ... read more
Business response:
Good afternoon Ms. Kibodeaux, Thank you for bringing this to our attention. You have our sincerest apologies - we completely understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager for our South Texas region. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you Thank you, Massey Services Customer Care wecare@masseyservices.com
RecommendedIf you have any kind of problem, let them know and they will fix it.
Business response:
Thank you for the recommendation, Gary! Enjoy the rest of your week and stay safe. -Massey Services
followed their directions on how animals can be returned to the sprayed area, even waited longer than suggested, yet still somehow within 24 hours , painful death occurred. 100% certain it was due to poisoning according to all feedback received including professional. heart broken. stuck in a year contract and that was visit 1. I wish there was a way out of it, I can't have more deaths occur by improper advice or handling or miscommunication on where will be treated, as the man out, although he was very nice, he spoke very ... read more
Business response:
Ms. Albert - Thank you for providing additional information. We know our Technical Director has reached out to you and our team will be working with you tomorrow to further investigate. We are deeply committed to providing responsible service and will work to ensure we have an understanding of exactly what has occurred. Thank you again, Massey Services.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 26,026 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 2:00 p.m.