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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
While I can’t speak about the service of this company (because I’ve never used them) I can say that their service techs are incredibly rude. Repeatedly they’ve caused issues on our road parking on a major street and today blocking both lanes of traffic. People had to drive on neighbors lawns to get around them and this particular tech didn’t even flinch. As a whole a little courtesy could go a long way here. Management needs to instruct their employees to park on side roads or in driveways, common sense.
Business response:
Ms Morgan, Thank you bringing this to our attention. We take these matters very seriously. Would you mind emailing us at wecare@masseyservices.com with the crossroads, date, and any information that will help us identify the driver. We will then forward this to our Corporate Headquarters to address. Thank you, we look forward to hearing back from you.
Sprayed all my kids toys! I slipped on bug spray coming out of the garage! This is horrible!
Business response:
Thank you for the update, we are so pleased they were able to resolve quickly. We appreciate your business. Thank you!
Boy, do I wish I had done more research before signing up with Massey for pest control service. They never came out for any of the follow-up services they promised and never filled in any cracks and crevices as they claimed they would. Then they charged me an extra $90 and said it was in my contract. When they sent me a "copy" of the contract I signed they had clearly crossed out one amount and written in another, much higher amount. But since I cannot locate my physical copy, I am just out of luck and $90 I did not expect. ... read more
Business response:
Mr Red, Thank you for reaching out to us. We are so sorry to hear that we have not exceeded your expectations. At Massey Services, we pride ourselves on Total Customer Satisfaction. We have brought this to the attention of our Corporate Headquarters. Someone will be contacting you to address and research this as quickly as possible. Please stay safe and have a nice afternoon.
We have had Massey for many years. In the beginning there was a great guy (Lester) that would come and take care of everything and anything. After he was relocated the service caliber dropped drastically. Service would come, write the invoice and walk around the property to do nothing. The lawn has brown spots all over and they claimed the sprinkler system, which is a whole other story. We have cameras so we would see. I finally fired Massey and hired a local guy and we have some kind of bug in the lawn that Massey never pic... read more
Business response:
would you mind trying to email it to wecare@masseyservices.com and we will get all of your info to the Regional Vice President.
I used be a technician there and it was a horrible experience. They pay well, but no balance of family or work life. The management is usually scatter-brained. They threw me in a truck with little training and no direction. They blame everything on the techs whom they don’t train and take no responsibility for themselves. Horribly run. Treat many customers poorly and their techs even worse. Techs are usually burned out in first month. 12+ hour days including nights and weekends.
Business response:
Mr. Pinion, we value your feedback and regret your experience while being a team member. We will share your feedback and concerns with our Corporate Office.
Worst experience you could possibly have....... On Jan 2nd I signed for both lawn and pest control.... Experiences in both areas were a disaster..... It took 5 months from date of contract for a tech to show up for pest control....June 12th is when someone showed up! They come and soliciate---nobody called them--- to adjust irrigation, telling my wife they will send the bill, when the irrigation is fine.... After 8 almost 9 months of lawn treatment, the number of weeds has not decreased, they may have increased.... They... read more
My future son in law applied for a job there. He went through entire application and screening process in Tallahassee office. They seemed to like him as a candidate and asked him to do a “ride-a-long” Monday. The ride-a-long was about ten hours of which the employee had him do most of the work. When they got back in the shop, they told him his work history wasn’t up to their standards. This company isn’t just pathetic, but what they did to him is against employment law.
Business response:
Mr. Haire - Thank you for bringing this to our attention. Our management team is looking into the incident and we will be reaching out to the candidate. Thank you again, Dana Hill, Director of Customer Care
Wife went with this company for pest control and it has been one issue after another. Our main complaint was ants around the front of our house- after 4 retreats they are still there ! AND WE HAVE ADDED HUGE SPIDERS, SNAKES AND NOW MICE IN MY DOWNSTAIRS!!! When I tell you we never had these issues before now - that is no lie! Now fast forward to them trying to take $90 for services i have yet to receive!!! After I told them last week I wanted my money back! Worst experience I've had with a company in a long time. The GM hung... read more
Massey Services found a colony of bees in a homeowners yard. Called the local bee guy and asked him to come get them - homeowner agreed. Local bee guy shows up and find the technician EXTERMINATED THE ENTIRE COLONY WITH WASP SPRAY! Shame on you Massey. #savethebees #nobeesnofood
Business response:
Good afternoon, Thank you for bringing this to our attention. Would you private messaging us with the property address. We would like to escalate this to our Corporate Headquarters. Thank you, we look forward to your message.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 30,751 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.