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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Absolutely ridiculous!!! Please read before Deciding on Massey!! I had Massey for around a year now for the roach problem ive had. it worked ok definitely no 4-5 star satisfaction as they kept coming back no matter how clean we kept it. All the things they used just slowed them down to return. wasn't completely dissatisfied either from the start. so I decided to give the termite treatment and termite bait stations a try for around the house. I was at home when they did the install of the bait stations and asked Andrew the se... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Midwest FL Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
We started the contract with Massey two months ago for pest prevention. Last week I called them because the increase of cockroaches at my house and the technician came last Thursday (07/09/2020). I was busy with my kids and he went by himself in all bathrooms to spray the product under the sink. In the same day we notice that my husband's Rolex disappeared at our house. He always left the watch on the bathroom. We called the company but they just said to call the police because they had nothing to do. The technician name is ... read more
Business response:
Ms Rodriguez, We consider this a very serious matter. We believe turning it over to law enforcement was the best course of action. We will continue to cooperate fully with their investigation and will stay engaged with them until the matter is resolved. Thank you again, Massey Services
We started the contract with Massey two months ago for pest prevention. Last week I called them because the increase of cockroaches at my house and the technician came last Thursday (07/09/2020). I was busy with my kids and he went by himself in all bathrooms to spray the product under the sink. In the same day we notice that my husband's Rolex disappeared at our house. He always left the watch on the bathroom. We called the company but they just said to call the police because they had nothing to do. The technician name is ... read more
Cancelled services back in May and still continuing to get calls to schedule appointments and now the reps are coming to my house to try to "schedule" appointments since I did not call him back. Contact me again and will file harassment charges.
Business response:
Mr West, Thank you for bringing this to our attention, customer satisfaction is our number one priority. We apologize for the unpleasant experience you have had, and believe it was a misunderstanding and a miscommunication on our part. A copy of this post has been forwarded to the West Florida Regional Manager, as well as our Executive VP/COO to see they are aware of this situation. Once again our apologies. Please stay safe.
Value So when I had my First free initial evaluation with the technician a whole house inspection was not done. They are suppose to check for termites which the technician didn’t do. The technician didn’t even go upstairs to evaluate my upstairs for any pests. I had to call and send pictures of a pest that I thought was a termite. A week after that the we scheduled for the technician to come out and do the first initial application for pests. The technician was good as far as friendly but I just feel like not enough was done... read more
Business response:
Good morning Ms. Soto, Thank you for bringing this to our attention. Please accept our apologies for any inconvenience this has caused. I have forwarded your comments to the Regional Manager for your area as well as the Executive VP/COO. Someone from our corporate office will be contacting you. Thank you.
Massey has provided pest control in our building with the same technician for more than 5 years. When there was an occasional pest problem this friendly tech was always quick to respond and swiftly resolve the issue in a professional manner. A few months ago, you assigned a new technician to our building. Shortly thereafter we became infected with flies in the hallway, lobby, office, laundry room, my unit and other areas. This was immediately and repeatedly brought to the attention of the new tech. Last week was the thi... read more
Business response:
Thank you for giving us the opportunity to resolve your concerns. Stay safe and have a great day.
The office manager sent my fiancé nudes he was a customer, but found him on fb and sent the nudes I contacted the person in charge to see what is there to be done about this, because that’s inappropriate behavior!!!! From the girl Geneva pence or how ever you spell her first name. I will be pressing chargers I’ve already talked to the cops about her and yes you can press charges for harassment. My fiancé’s reply to this girl was “ ew I don’t want your saggy titty behind.” VERY UNPROFESSIONAL BUSINESS!!!!!
Terrible service. Had them spraying my lawn for over a year Grass looks worse now then ever. Called to cancel and talk to a supervisor he was busy and guess what?? Never got a return call. NEVER AGAIN PROMISES PROMISES TO GET WEEDS UNDER CONTROL NEVER DID.
I had a dead animal next to a rat trap. I called to have it removed per their service. I called after the Ft Myers office closed and was assured that it would be removed the following morning which was Saturday. Nothing happened so I called at 2pm on Saturday to be told the office was closed. The customer care representative then said she would contact a Ft Myers manager on their off hours phone number and have them call me. She stated that techs were still out but she could not tell if I was on their list. I was assured a r... read more
Business response:
Good morning Ms. Valentine, I am so sorry to hear your issue still hasn't been addressed. If you would please private message your address and phone number, I will contact the service center manager immediately to have a technician respond. Thank you. P Crawley Customer Care Supervisor
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 30,751 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.