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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I've been trying to have Dave L come out since February after my lawn was first, not fertilized entirely and second, overfertilized by the same tech. I gave him a second chance per Dave. Always had great customer service with Justin but he has been promoted. Dave has been a no show, no co tact 4 times in 3 months. Bad customer service. Done with this company.
Business response:
Ms Everton, Thank you for bringing this to our attention, we are truly sorry for the lack of communication from your local service center. We would like to get this to the correct Regional Manager as well as the VP. Would you mind private messaging us with your property address so we may help you. Thank you, we look forward to your reply for a quick resolution.
Someone rang my doorbell trying to solicit business at 8:40 pm no thank you. unprofessional and inconsiderate.
Business response:
Ms Quinn, we are truly sorry for the interruption and inconvenience this has caused. Would you mind private messaging us your property address so we may bring this to the attention of the Regional Manager of that area. Thank you for your help, and once again, our apologies.
HORRIBLE customer service!!!! Don't hire this company. They will overcharge you and will give you 1000 excuses not to cancel your contract!
Business response:
Ms. Fernandez, I apologize that your are not happy with our service. May I please have your contact information so I can resolve your issue? You are welcome to message me with those details or call our office at 888-262-7739 and ask to speak directly to me, Susan Morgan.
I understand some animals are a nuisance. But smashing two glue traps together with live rodents attached and tossing them in a dumpster is simply inhumane. I'm disgusted by your services and hope your Owner burns in hell.
Business response:
Mr. Turk, we sincerely apologize for this incident and will look into it right away! Could you please let me know the location where it occurred. Thank you, Dana Hill, Director of Customer Care
When my wife and I moved into our home, the previous owner let us know that they had a balance remaining for a service plan that had been prepaid available with Massey Services. So, we spoke with one of their sale representatives -- Doug Miller. He's incredibly knowledgeable and professional. He helped us get signed up for quarterly pest control services, and lawn/shrub fertilizer. We even had several sprinkler heads replaced around our property. The services never lived up to Doug's sale pitch. And I don't blame him for i... read more
Business response:
Mr Attard, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience you have had with your lawn. We have escalated a copy of this post to our Corporate Headquarters to the West Florida Regional Manager, as well as our Executive VP/COO. Someone will be contacting you to address and resolve. Once again, our apologies. Have a nice weekend and please stay safe.
I’ve had their “ Services” for over 3 years. They DO NOTHING! An initial inspection and after that any situation they claim that is not party of the services they offer. This is the second time I’ve had a situation and they claim it’s not part of the service. A snake , “ sorry we don’t do that “ a rodent “ sorry thst not part of service “ they are a Joke!!!!! Even after speaking to management , they are all buddies and cover for each other! Spend you money on a trustworthy company, don’t be fooled by their fancy name and “ B... read more
Business response:
Good afternoon, Thank you for bringing this to our attention. As this was not resolved locally we would like to escalate this to the correct Regional Manager and our Vice President. Would you mind private messaging your property address so we are able to resolve as quickly as possible. Thank you, we look forward to your reply.
They park in the middle of the road and that makes me , with a big trailer not able to even drive by until they are done with the house.
Business response:
Mr Chambers, we have forwarded a copy of this to our Corporate Headquarters. Thank you for bringing this to our attention and we apologize for the inconvenience. We hope you stay safe and have a nice weekend.
Bought a house had all the sod in the back yard replaced before hiring Massey. Grass is now dying and the Manager Daniel has advised me Massey is not obligated to fix or replace all the areas the grass has died. Save your money and hire someone else unless you want dead grass. FYI Daniel was rude and belittled other Massey employees. Told me their employee Jeff is a nobody. If they can’t treat their own people right how do you think they are going to treat your yard. Canceling both yard and pest service.
So admittedly I am at fault for this to happen! But I am a small business owner who travels for work full time. I was did not pay my lawn maintenance bill and it went 90 days past due. I did receive a call about a past due balance and an email stating it was urgent they speak to me. Upon reviewing today there was several more emails in my junk. In no email did they say it was for money owing just they need to speak to me. As I said one made it to my email the rest to junk. None of them had the amount owing or a link to pa... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 30,751 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.