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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Horrible account management. I have been trying to straighten my account out for two months.Ray the manager tells me 55.00 for incorrect tree and shrub service has been removed and Amanda tells me it is due. I have called at least 5 times and e mailed.
Business response:
Ms Sporer, Thank you for bringing this to our attention. We apologize for the unpleasant experience you have had. We will have the West Florida Regional Manager contact you as soon as possible with a resolution. Once again, our apologies, expect a call soon. Thank you, we hope you have a nice afternoon.
My lawn, particularly in the last year, looks shabby. I did ask for and receive a complimentary visit in June. I emailed customer service for another courtesy visit to yet again clear up the front two weeks ago and haven’t heard back. Overall, the lawn looks sub par, but my main concern is the front to keep the HOA at bay. And I can’t seem to get any assistance from Massey. I’m seriously considering cancelling my service. *Edit: Cancelled Massey. My neighbor is now graciously caring for my lawn with store bought fertilizers... read more
Business response:
Ms Bernosky, Thank you for your information. We will have the Midwest Florida Regional Manager contact you as soon as possible. Thank you, and once again, we apologize for the misstep.
Homeowners have maintained services through Massey while we have rented here for the past two years. This company can not stick to a schedule, they show up whenever they want regardless of agreed upon time. Today it’s pouring outside, they came and did their outside inspection first and then came into the house bringing mud all over our floors. If I had the choice they would never step foot in my home again.
Business response:
Ms Angel, We are truly sorry for the unpleasant experience you have had. We would like to be able to resolve this as quickly as possible. Could you please private message us your property address so we may address and resolve. Thank you, we look forward to hearing back from you.
They can't keep technicians. I have had active chinch bug infestation for over a year. They didn't want to stand by there contract about replacing damaged lawn. It took months of arguing with Nate the GM before they replaced part of the damage. It's going to cost me hundreds of dollar's to replace the damage this company caused.
Business response:
Mr Isaacs, We appreciate you bringing this to our attention, and apologize for the negative experience. We have escalated this to the Corporate office and someone will be contacting you as soon as possible with a resolution. Once again, our apologies.
I have contracts with Massey for both lawn care and irrigation. After 7 months of service my lawn has all weeds and the original grass is gone. Their lawn care technician was a lie when he reported the entire lawn was taken care of while in fact he never got to my backyard to treat the weeds and take care of the grass. We have a gate for access to the backyard and he supposed to call me to open it but he never called. My irrigation system also had a lot of problems but they never came to fix it until I called them to report.... read more
Business response:
Good afternoon, Our apologies for the condition of your lawn and we appreciate you bringing this to our attention. We have forwarded a copy of this post to the Corporate Office for an immediate resolution. Would you kindly private message us the best number and time to reach you so we may be able to resolve this as quickly as possible. Thank you, we look forward to hearing back from you.
They killed our St. Augustine grass that we spent thousands to have installed. We are now weed infested, have dead vines filling in our front yard. We've had them out numerous times, paid extra to redirect our sprinkler heads, put on a soil conditioner at an additional cost of $100, and still looks really bad. First they blamed it on on lack of water after a very rainy summer, then said we had chinch bugs. They dont want to fix and we arent renewing our contract as we now have to re-sod. I wouldnt waste my money on their la... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Southeast Florida Regional Manager, someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
We have been trying for a week to get a manager to call us about a service that we were promised four months ago.
Business response:
Ms. Lapinsky, We apologize for this mis-step and any inconvenience this has caused you. I will ensure your feedback is forwarded to our Regional Manager and our Executive Vice President/COO for a resolution. Someone from corporate will contact you tomorrow. Thank you, Pooya Pakzadian, Customer Care Manager
Some technicians have an attitude and are not customer friendly. After one year of service from Massey,I had no improvement to my lawn actually it was worse. After contacting management ,I was assured it would get better. DO NOT BELIEVE THEM !, They tell you what you want to hear and keep collecting your $$$. . I have moved on from the Liars and cheats.
Business response:
Mr Caban, Our apologies for the negative experience you have had with your service center. We have forwarded a copy to the Midwest Florida Regional Manager and our Executive VP/COO. Someone will contact you to address and resolve. Once again, our apologies.
My email the manager explains everything... They have yet to pay me my money. Dear Jeremey, I called that number you gave me, but of course no one answered since it was after hours. I left a voicemail with Pam though. I wanted to explain my confusion, the way the pay structure was explained to me was If you worked January and made $2,400 in commission then a $1,000 draw is deducted from that and the $1,400 that is left is paid to you on Feb 10th. Then come Feb 25th, that $1,000 draw is returned to you. This is what should... read more
Business response:
Mr. Ericksen, Thank you for reaching out to us. We can see that the payroll manager has contacted you regarding this matter. She left a voicemail at the number we have on file with her direct line of contact. If there is a better number for her to reach you at please private message us along with the next time you will be available. Thank you, have a great rest of your day. – Customer Care, Massey Services
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 30,751 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.