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Massey Services Pest Control
- Pest Control
- Brooksville, FL
About this business
Location details
1445 W Jefferson Street, Suite 1, Brooksville, FL, 34601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Service sucks. Our yard is full of insects and every time I try to call I get put on hold and no one answers, don’t recommend.
Business response:
We apologize for the frustration you've experienced with our service and communication. It’s disappointing to hear about the insect issues in your yard and the difficulty you’ve had reaching us. This is not the level of service we strive to provide, and we want to make things right. We are forwarding a copy of this to the Corporate office for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happen... read more
I had them come out for my sprinkle. I was told the service person could fix it that day. They sent a very nice man to talk about what I wanted. Spent a while explaining to me how there company does stuff. Service was set for 2 weeks. He told me 150 dollars. That was fine. When I busted My bank 300 was taken. I called on Monday and talk to then they said the would get it back to me. Here it is Friday nothing so I called them today it could be up to 4 weeks before refund. They can take my money in minutes, but I have to wait... read more
Business response:
Hello Kathy, We sincerely apologize for the misstep. This is not the service we strive to provide, as customer satisfaction is our number one priority. Upon reviewing your account, we can see this was refunded back to your Visa card today. It should only take 3-4 business days to show on your statement. We have forwarded a copy of this review to our Corporate Office to see they are aware; someone will contact you to address. Once again, our apologies. Thank you, Massey Services Customer Care
Massey is always quick to bill you but has a hard time keeping appointments without calling to notify you they won't be showing up.
Business response:
Mr Biggs, Thank you for your message. We sincerely apologize for the inconvenience this caused you today. We recognize how valuable your time is and we certainly didn't handle this as we should have by ensuring you were notified in advance today. Again, our apologies. We have escalated this to our Corporate Office. Someone will be contacting you for an immediate resolution. Once again, our apologies. Thank you, have a nice afternoon.
Frequently asked questions about Massey Services Pest Control
How is Massey Services Pest Control rated?
Massey Services Pest Control has a 4.5 star rating with 340 reviews.
When is Massey Services Pest Control open?
Massey Services Pest Control is closed now. It will open tomorrow at 7:00 a.m.