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Maximum Comfort Pool and Spa, a name synonymous with quality, passion, professionalism, and experience has become the choice of leisure lifestyle enthusiasts in the Vail Valley and central Rocky Mountain region. What started in the early 1980’s with some simple repairs to some friends hot tubs has evolved into a trusted brand name with the incredible depth of experience and capability of 60 employees. With two specialty retail locations Maximum Comfort Pool and Spa has over the years been able to select the best products fr... read more
41010 US-6, Vail, CO, 81657, United StatesGet directions
|Mon||8:00 a.m. to 5:00 p.m.|
|Tue||8:00 a.m. to 5:00 p.m.|
|Wed||8:00 a.m. to 5:00 p.m.|
|Thu||8:00 a.m. to 5:00 p.m.|
|Fri||8:00 a.m. to 5:00 p.m.|
|Sat||10:00 a.m. to 4:00 p.m.|
When anyone experiences poor customer service (or good customer service), it always is a result of the ownership / management. At MCPS the owner, Michael Charles, has created a culture where the customer is no longer important after the sale of the product. The last time MCPS came to service my hot tub for a leak, the service tech showed up totally unannounced, fixed the leak but left the tub empty despite a water spigot located 15’ away. This left the tub empty for days until I returned in the middle of February, and then I... read more
Property manger of over 30 high end homes. Truly hate to say this company is a joke. Do not honor frequency outlined in contracts, do not communicate and when there is an issue, cannot reach anyone or receive call back from main office line. We have transitioned all of our clients to Vail Valley Hot Tub Care.
When I got my hot tub and had it installed I was really happy with them. But when I had to have service 2 years later not so much. My tub was on the fritz acting really weird. They came out and said it was fine. 5 days later still acting weird. I looked up the problems online and realized it was a switch. Called them to fix again. They did l, and no issues. Got the bill and asked them to take off the first one since they said all was good and no issues even they they were incorrect. I got a nasty voicemail saying wh... read more
I purchased a Hot Springs Spa with the Ace system from Maximum Comfort Pool and Spa in 2016. I also have had a service contract with Maximum Comfort Pool and Spa for almost the entire time I have owned it. The spa is at a second home I live in about half the year. I count on the spa to work and to be maintained properly to keep the water clean and safe. To make it simple, it is the worst major purchase I have ever made. The spa worked fairly well for the first couple of years and it has been totally unreliable ever since. Sp... read more
Cannot say enough about our great experience purchasing, installing, and maintaining our hot tub. Specifically worked with Andy, who did a great job of understanding our needs, our price point, and our appetite for maintenance. Never once did we feel pressured. Installation could not have been easier. Not to mention, we called in a panic when we had our first problem (our fault), many months later, and could not have received better service. Definitely a great decision to work with this crew!
Maximum Comfort Pool & Spa has a 4.9 star rating with 58 reviews.
Maximum Comfort Pool & Spa is closed now. It will open on Tuesday at 8:00 a.m.