MCI - Royal Bank Plaza (A WELL Health Clinic)

Soraya A 

on Google

a month ago

I’m extremely disappointed with my experience at this clinic. My child needed medical attention, but because I didn’t have his health card on hand, the receptionist initially told me I could pay $100 for the visit, which I agreed to without hesitation. After completing the required paperwork, she left to speak with the doctor and then returned to say they were refusing to see my child—without providing any further explanation. Denying care to a child without a valid reason is unacceptable. No parent should have to experienc... read more

jen poon 

on Google

5 months ago

Be aware that this walk in clinic is not a walk in. Appointment times are being released 9 a.m. daily because if you missed your train, you don't get to see the doctor. MCI clinics are getting extinct. For those that don't have a family physician, MCI is the place for you. I like MCI better than other new clinics because the staff are more personal. It is not all about the buck but the services people seeking medical attention. Most of the doctors that I have seemed were pretty good and professional. This is better than goi... read more

Scott C 

on Google

5 months ago

I was a patient with different doctors here but they’re not good at keeping the doctors. I didn’t feel like I had a family doctor while I was at this clinic because you can’t track your health properly if your doctor keeps changing. The first one left the province after I was with her for only a year and the next one that accepted patients left after a year and a half. I give it two stars because it’s a better walk in clinic than others. 

Sarah Li 

on Google

5 months ago

Had to wait at least 45 minutes every time even though I showed up 15 minutes early for my appointment as directed. They mishandled my sample, leading to the test being canceled, and I was not informed until I made the trip to the clinic for the results and waited an hour. The doctors were unprofessional and repeatedly dismissed me when I described my pain symptoms. I’m crying writing this review because I felt so mistreated here. Please go somewhere else 

Christina Garcia 

on Google

7 months ago

I visited this clinic at 3pm, looking for a walk-in appointment, but was informed that I needed to book one instead. The only available appointment was at 4pm, so I took it. No problem—I grabbed a coffee nearby and waited for my scheduled time. However, by 4:45pm, I still hadn't been seen by a doctor. I had to leave because I had another appointment at 5pm. I understand that walk-ins may involve some waiting, but being required to book an appointment gave me the expectation that I would be seen at that time. This miscommun... read more