This profile has been claimed by the business owner or representative.
Medieval Times Dinner & Tournament
- Dinner Theater
- Kissimmee, FL
About this business
Location details
4510 W. Vine Street, Kissimmee, FL, 34746, United States
Get directions
The Queen sounded Too Scripted! it didn't come off natural at all. Almost like she was reading from a teleprompter, there was no enthusiasmat all from her. The Music mixed with the dancing horses almost put me to Sleep it wasn't all that entertaining.
Business response:
We're sorry for the disappointment you experienced during this visit. It is from honest customers, like yourself, that we obtain valuable information that assists us in maintaining the highest levels of customer service possible. Your comments and feedback are very important and will be shared and discussed with our management and staff. Please feel free to reach out to us with additional feedback at orlando@medievaltimes.com. We hope that we can welcome you back again in the near future.
El 13 de enero fuimos a ver el show. Eramos un grupo de 16 personas nos ubicaron en la mesa 9 area amarilla. Aunque el espectaculo es bastante bueno el servicio fue pesimo. El mesero nos atendio mal. Se nego a traer los refrescos no le repartio los wipes de lavar las manos a todos. Fuimos los ultimos en servir la comida en fin el servicio pesimo. Y por ser un grupo grande nos cobraron la propina adelantada. Observando a los demas meseros haciendo un buen trabajo no entiendo que paso con nosotros.
Business response:
Thank you for joining us at the castle and taking the time to share your review, Good Noble. We strive to provide top quality entertainment and experiences to all of our royal guests and rely on your honest feedback. We are saddened to hear you did not feel royal on your latest visit to the castle and we hope to better serve you in the future!
Boooring. Our server was great, but the food was not great. Left early.
Business response:
We are saddened to hear about your recent experience, Lady Becky. We strive to provide top quality entertainment and experiences for all of our royal guests and have shared your feedback with our team.
RecommendedThey try to force you to wear a mask. Medieval Times, if you are not aware...our awesome Governor lifted the mandate. Beside them constantly asking you to wear a mask it's a nice experience. use your common sense people. why do you need a mask to walk to your table and have it off for 2 hours?? 🤦♀️🤷♂️
Short, terrible wait service, paid for vip ++ but really got no better. We were sat in the wrong section and ran out of drinks quick and never got a refill. I’ll pass next time
Business response:
We're sorry for the disappointment you experienced during this visit. It is from honest customers, like yourself, that we obtain valuable information that assists us in maintaining the highest levels of customer service possible. Your comments and feedback are very important and will be shared and discussed with our management and staff. We hope that we can welcome you back again in the near future.
y y u y yy y y yy yjy y y yy y y y y y j y y yy y y y y y y y c y y y y y y c uyj
waitress was bad frozen drink was watery and the story line sucks no king no black knight I use to love going to this place been going here for years I use to tell everyone about it but I guess every good thing comes to an end have to look for another show
Business response:
Hello your grace, our show changed to its new story line in 2018. You must have visited the realm prior to the new show. We are sorry to learn you didn't enjoy your visit to the 11th century, and thank you for your feedback.
The show is not as good as I remember the last time I seen it. The very bad part was our service. it was the worst we've ever had at a dinner show. Our server was seldom seen. He would just disappear and not be seen for a good 15 min when everyone else was receiving their food.. They were on their second item and we hadn't had our first yet. No refills on drinks even though we asked. We went our whole meal without a drink. We were in the top and we still had our plates in front of us when we left. All the other rows were cl... read more
Business response:
Lady Linda, thank you for your honest review, and we apologize for not meeting your expectations. Service is of the utmost importance. I'd like to learn more about the section you were in, table number and date of visit to ensure we speak with the server handling your section. I can be reached at 407.396.2900 ext. 2103 We hope to welcome you back to the castle in the near future.
service was lousy, everyone else had their food and we had just got the soup, never got a refill the entire time til we said something and then he brought the wrong drink and gave my son Pepsi on top of his sprite, the show itself was very hard to understand, went from one thing to another and you couldn't keep up
Frequently asked questions about Medieval Times Dinner & Tournament
How is Medieval Times Dinner & Tournament rated?
Medieval Times Dinner & Tournament has a 4.6 star rating with 26,258 reviews.
When is Medieval Times Dinner & Tournament open?
Medieval Times Dinner & Tournament is open now. It is open 24/7.