This profile has been claimed by the business owner or representative.
MedOne Pharmacy Benefit Solutions
- Pharmacy
- Dubuque, IA
About this business
Location details
1590 University Avenue, Dubuque, IA, 52001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 2:30 p.m. | |
| Sun | Closed |
Med One Customer Service Representative Christie M. was wonderfully helpful! She listened and searched through many claims to find the denial to a medication I needed twice a day. It came down to the prescription needed to be written for 30 days not 90. Now keep in mind, I have been told, that the plan had changed, and I could no longer receive my medication twice a day. It had been months, and my health was declining. I originally called for a prior authorization result on a new medication and it was denied. Instead of givi... read more
Courtney from Med One was extremely helpful with all my questions on today’s phone call. She answered all my questions and explained what my next steps would be in the process. This call today was one of many interactions I have had with Med One, and all of my interactions have been pleasant and resulted in good outcomes. So the good side is, that great customer service that has been provided, but the downside is, Med One has set the bar high for future interactions.😁 Thanks for your help Courtney and Med One!
12.12.25—I wanted to add to my response now that Ive had a few different agents. All but one were very warm & helpful. I can’t always make phone calls during the workday & I was able to chat immediately with an actual person via the chat option online. Most recently Courtney was the member advocate who helped me. She really was willing to go above & beyond. Pharmacy had made an error and she called right away to fix it. Not only that but made sure they left a note for my local pharmacy, who were on lunch break,and offered ... read more
The agent I spoke with today via live chat was very informative and helpful. They understood my questions, provided answers and assisted me with my issues. I am very pleased. Thank you!
Excellent experience ! I came in with a pre- conceived notion that wasn't positive. The lady I spoke with,Jessica was cheerful positive and professional. She was very attentive to my questions and very patient. Got all the answers I needed and had a very positive experience.
Frequently asked questions about MedOne Pharmacy Benefit Solutions
How is MedOne Pharmacy Benefit Solutions rated?
MedOne Pharmacy Benefit Solutions has a 4.7 star rating with 1,148 reviews.
When is MedOne Pharmacy Benefit Solutions open?
MedOne Pharmacy Benefit Solutions is open now. It will close at 7:00 p.m.