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MercyOne Iowa Heart Des Moines
- Other
- Des Moines, IA
About this business
Location details
411 Laurel St, # A250, Des Moines, IA, 50314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The heart doctors do not listen. I advise them not to change my daughter's medications rapidly. It had to be done in a slow process so we could make sure we were watching her blood work. They started increasing her medications weekly and not watching her blood work close enough and it put her in ventricular fibrillation. I almost lost my daughter. We went back today to talk to the doctor and nurse practioner about what took place and the nurse practioner got extremely defensive with us saying we were accusing her. I gue... read more
I would like to share what a fantastic experience I had with a woman who helped me on the phone when I called to get help with my mother. She told me her name was Ann B. And why I know she was just doing her job, she did it with Grace, class, and kindness that she did not have to do it with but she chose to and it meant the world to me. I appreciate it so very much thank you for all you do Iowa heart And for employing such phenomenal people who truly care about patients and treats them like consumers not just like patients w... read more
I had a mechanical heart valve put in...I need an MRI. One would think the surgeon, or said surgeons representative would be able to tell me if it is safe to have an MRI. Instead I am being told that I have to contact the company that makes the valve? Srs'ly????
I attempted today to call in to check on a referral that my Dr had requested over two weeks ago. I initially waited for over 30 minutes to get someone to answer. After finally getting someone, and discussing the issue, she asked if she could put me on hold to contact the particular department. I then was on hold for an hour awaiting the person to return to my call. She never did. Certainly not the customer experience I would have expected, and am still needing the information as to my call in the first place.
HORRIBLE HORRIBLE. My mom has been without her heart medication because you can never get anyone on the phone. Literally no one ever answers. The won’t even get back with the damn pharmacy. If you want real care and to make sure you get your prescriptions you are supposed to have don’t go here!
Frequently asked questions about MercyOne Iowa Heart Des Moines
How is MercyOne Iowa Heart Des Moines rated?
MercyOne Iowa Heart Des Moines has a 3 star rating with 23 reviews.
When is MercyOne Iowa Heart Des Moines open?
MercyOne Iowa Heart Des Moines is closed now. It will open at 8:00 a.m.