MercyOne West Des Moines Emergency Care

Rick Brcka 

on Google

a year ago

First time with the west clinic ER. NOT impressed. Triage room was 5 ft from the front desk, urine drop cups next to the printer, worker vacuuming the entire lobby full of people including under my wife who was violently ill sitting in a wheelchair. Triage staff 10/10. Front end staff 5/10 service? I didn't see a single person taken back from the front waiting area in over 2 hours including a man who was missing a finger (at least.) he got to come back out and sit next to us. I feel that the new standard of care is the bare ... read more

Amanda C 

on Google

3 months ago

I had 2 horrible experiences both times each doctor was rushed, rude, dismissive and treated me terribly. Most recently it was so bad that I simply walked out after being told by the charge nurse that I was fine, having done no imaging, labs etc. Not to mention she isn't a doctor and can't diagnose anything. The patient advocate that I spoke to on the phone named Stacey was more concerned with me going back in to sign AMA papers to cover their hospital then addressing my concerns. Laresa R. was the charge nurse who "diagnos... read more

Eric Cardiel 

on Google

4 months ago

Avoid at all costs, all costs, it could cost you a lot more than money. There is something seriously wrong with the management of this facility. After waiting in the ER for 3 hours with a sick child, we gave up and went home to try and find a different care provider the following day. We are new to the area and didn't know what we were in for, very stressful and disappointing. 

Dean Muchmore 

on Google

4 months ago

This is supposed to be the better ER in the area, and I would hate to see what the bad ones are up to. Brought my SO who is actively having convulsions. We are currently sitting in their waiting room and I'm watching her have convulsions for 3 hours and now they have done nothing. I've watched a half dozen people come in and be taken back before her, and we are still waiting. I get how triage works and this feels more like bias. Don't be a female presenting challenging symptoms- it's easier to treat you like you are crazy t... read more

Zachary Taylor 

on Google

4 months ago

Dr. Sayer is a know-it-all with a big mouth and doesn’t listen. He gatekeeps and acts like he knows everything, but he’s actually a very poor physician and should be avoided at all costs. He is precisely why so many people fear emergency medicine and the awful bedside manner that supposedly comes with it. 0/10 would not recommend.