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Midwest Express Clinic
- Urgent Care
- Hammond, IN
About this business
Location details
1009 5th Ave, Hammond, IN, 46320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Very friendly and efficient service. Receptionist was welcoming and triage nurse was very efficient.
Very friendly staff, clean and fast service! Will definitely come back and recommend to others. I can't wait for them to add the IV Hydration service. :)
Business response:
We appreciate you sharing this wonderful review, Gabrielle! Your kind words mean so much to us here at Midwest Express Clinic.
It's extremely clean, rapid service, great care n love the staff. All caring, knowledgeable n explain step by step.
Business response:
Olga, thank you for sharing this amazing review! We appreciate your kind words.
I had a very frustrating experience at this urgent care. I needed them to sign some forms for my FMLA at work, and they told me they would send the fax to the insurance company. However, they never did. When I called afterward, they told me it was my responsibility to send the documents, completely denying that they had said they would fax them. After she said that, she hung up the phone on me. This was incredibly unprofessional and left me in a difficult situation with my job.
This review is specifically for Toya Woods. I've been very frustrated with my interaction with her for many reasons. First, she never contacted me about my x-ray results despite me calling and leaving messages asking for a return call multiple times a day (for 4 days after my x-ray). Instead, Midwest Clinic just emailed me a pdf of my x-ray results without any message or explanation, which was extremely unprofessional and quite frankly alarming from the patient's perspective. Second, when I finally got a hold of Toya on the ... read more
Business response:
Dear Hannah, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
I have been dealing with a bill for almost a year now and the office manager has not called me back. I have written letters, called, stopped in the clinic and never heard back from Margarita. Toya Woods billed incorrectly for lab work and they will not resubmit to Quest. This is unacceptable!
Business response:
Dear Mary, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.8 star rating with 1,142 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.