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Midwest Express Clinic
- Urgent Care
- Richton Park, IL
About this business
Location details
4801 Sauk Trail Unit B, Richton Park, IL, 60471, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Front desk, triage nurse, and provider were all so so nice and helpful. Nurse and provider both very gentle and warm/welcoming to my nervous toddler. Haven't had a bad experience here so far!
Business response:
Thank you so much, Brittny! We’re glad to hear our team helped make your toddler feel comfortable and that your experiences with us have been positive. Outstanding care is at the heart of everything we do, and we truly appreciate your kind words.
Doctor and nurses are really nice and caring... my 5 year old was really comfortable around them. No wait we were in and out.
Business response:
Thank you so much for the 5 stars, Glenda!
If I could give a 0 start I would for the simple fact I came earlier and the manager told me they take the last patient @ 7:59:59 I get here at 7:50 and she says unfortunately I can't see you due to us hitting max capacity for today my thing is you assured me earlier because I asked are you sure I would be able to be seen and SHE SAYS YES... ALL SHE HAD TO SAY IN THE EVENT WE HIT MAX CAPACITY YOU WONT BE ABLE TO BE SEEN... LITERALLY RUSHED OVER HERE FOR NOTHING OBVIOUSLY SHE NEEDS MORE TRAINING
Business response:
Hi Sheena, we're sorry your visit wasn't what you expected. We want all our patients to receive great care, and we'd like to understand what went wrong. Please fill out our feedback form at https://midwestexpressclinic.com/patient-feedback-form/ when you have a chance. We're here to listen and help.
worst place ever they don't tell you the whole pricing they try to wait til you pay what they tell you and then they try to double it once you payed the 1st portion. Front desk lady also speaks rudely. African American female Practitioner with the low hair cut is shiesty. Just a shiesty business all around trying to get you for your money. best thing about them are they're bathrooms least they're clean
Business response:
Josh, we’re so sorry to hear about your experience with our front desk staff. Our goal is to treat every patient with kindness, respect, and professionalism, and we’re disappointed to hear we missed the mark. We’d like to understand more about what happened so we can address the issue and make sure it doesn’t happen again. Please feel free to share your feedback here: https://midwestexpressclinic.com/patient-feedback-form/.
This facility is not professional and sees you for a service with no care or medication. My son visited the facility as a 19 year old and did not get any treatment for his nasal and thorat. The African women disrespected me by saying my son is adult when I've been care for him, his entire life. Our medical care and history is known by the parent not the child. Physician assistant isn't good. If you don't want any care please visit there.
Business response:
Stacy, we’re sorry to hear about your experience with one of our providers. We strive to ensure every patient feels respected and cared for, and it’s concerning to hear we didn’t meet that standard. We’d appreciate it if you could share more details so we can address the situation and work on improving. You can provide your feedback here: https://midwestexpressclinic.com/patient-feedback-form/.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.8 star rating with 692 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.