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Midwest Express Clinic
- Urgent Care
- Carol Stream, IL
About this business
Location details
865 E Geneva Rd, Carol Stream, IL, 60188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I appreciate the doctor & staff at this this clinic. My family & I have visited this clinic a few times while not feeling the best & I have had really good care here. The doctor & staff listened & addressed our concerns accordingly. I would recommend this clinic as I recognize the same stag through the years.
Business response:
Thank you so much for sharing this, S! We’re grateful for your kind words about our team. Outstanding care is at the heart of everything we do, and we’re glad you’ve consistently had positive experiences with us over the years.
Staff was super friendly and helpful. Needed a last minute appt for my son's school physical. Was able to get in at the time and date I needed and was in and out in 30 minutes. The cost was half of what CVS charges and my regular doctor's office!
Business response:
Thanks for your kind words, Jenifer! We are so glad you had a positive experience. We are always here if you need us!
Even though I checked in at 1 PM, and yes, I know it's not an appointment, I waited over two hours to be seen. I lost nearly 3 hours of work. The staff was friendly but the doctor needs to get time management under control.
Business response:
We take your feedback seriously about the extended wait time. Please contact our patient advocate number (312) 212-8124 to discuss your experience further.
The front desk staff is a JOKE - When I arrived for my daughters physical appointment the girl at the desk demanded 40 dollars not asked... demanded with a very cold and rude tone and eye roll without explanation and without even asking her name or seeing her insurance. When I explained to her that it was being processed thru Medicaid she rolled her eyes again and demanded $40, both girls could not be bothered to remove their cell phones from their hands while "acknowledging" me. She was rude and this was a disgusting di... read more
Business response:
Gina, we’re so sorry to hear about your experience with our front desk staff. Our goal is to treat every patient with kindness, respect, and professionalism, and we’re disappointed to hear we missed the mark. We’d like to understand more about what happened so we can address the issue and make sure it doesn’t happen again. Please feel free to share your feedback here: https://midwestexpressclinic.com/patient-feedback-form/.
Prescribed me two medications that the pharmacist told me could cause liver failure when taken together. Doctor did not tell me this. Waited 2 hours for a x-ray results. Didn't even really solve my problem. The staff were very nice, but I wouldn't return.
Business response:
Ryan, we’re truly sorry for the longer wait times you experienced. Our providers are working the hardest they can to keep up with the cold and flu season as we’re seeing more patients than usual. Please know that we’re trying to take care of everyone as quickly as possible while still providing the quality and attention each person deserves. If you’d like to share more about your visit, we’d love to hear from you through our feedback form: https://midwestexpressclinic.com/patient-feedback-form/.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 317 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.