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Midwest Express Clinic - Beacon Hill
- Urgent Care
- Crown Point, IN
About this business
Location details
129 E 107th Avenue, Crown Point, IN, 46307, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
How often do you have a great experience at a doc-in-the-box? Well, I did! Thank you to Diana Poortenga, FNP-BC for being professional and thoughtful and explaining everything so well. Seriously, one of the best interactions I've ever had with the health care system.
Business response:
Thank you, John! We truly value your feedback. Thank you for choosing us.
**Warning, very long, but detailed review/rant- Went there back in March'25, had good medical treatment, quick and efficient.. After our insurance paid theirs part Midwest sent a statement reflecting the remaining amount--as they should. Check with payment in full, $254.xx was sent out, all being taken care of one month from time of service. HOWEVER, they charged our backup credit card on file, $150 the same day they cashed our check-2 weeks from date it was mailed. After seeing our card statement we found this discrepancy... read more
Business response:
Hi Penny, we’re very sorry to hear about the frustration you experienced with billing. While we’re glad to hear you were satisfied with the medical care you received, we take concerns about billing seriously and want to make this right. For privacy and security reasons, we cannot discuss account details publicly, but we encourage you to contact our patient advocate directly at (312) 212-8124 or submit your feedback through our secure form here: midwestexpressclinic.com/patient-feedback-form. Our team will review your situati... read more
My wife visited the Clinic in June 2024, and received a bill in June 2025, more than a year later. We promptly paid the bill....then our next month's credit card came and they billed my card too----for the same amount. Called for a refund and the customer service person said it can take 90 days! Very disappointed in the billing methods, to the point that we will not likely use the Clinic again. Too bad, because we were otherwise really appreciative of their urgent service provided. Dan Blankenburg
Business response:
Hi Dan, we’re sorry your visit didn’t meet your expectations. Your experience matters to us, and we’d like to understand what went wrong. Please share your thoughts here: https://midwestexpressclinic.com/patient-feedback-form/
We had a very disappointing experience with the Nurse Practitioner (or MD) who saw my family member. From the moment we arrived at 5:35 PM (they close at 6 PM), it was clear she was more concerned about the office hours than providing care. She didn't offer any advice or guidance and seemed unwilling to help. Instead of focusing on my family member's needs, she kept rushing him to urinate quickly because they were closing soon. It felt like we were being pushed out the door. This is not how patients should be treated. Very u... read more
Business response:
Hi Maria, we’re so sorry to hear about your experience with one of our providers. We strive to ensure every patient feels cared for, and it’s concerning to hear we didn’t meet that standard. We’d appreciate it if you could share more details so we can address the situation and work on improving. You can provide your feedback here: https://midwestexpressclinic.com/patient-feedback-form/.
Frequently asked questions about Midwest Express Clinic - Beacon Hill
How is Midwest Express Clinic - Beacon Hill rated?
Midwest Express Clinic - Beacon Hill has a 4.8 star rating with 844 reviews.
When is Midwest Express Clinic - Beacon Hill open?
Midwest Express Clinic - Beacon Hill is open now. It will close at 8:00 p.m.