Anonymous on BBB
8 years ago
07/27/2015, 04:08 AM
Complaint: I purchased two wedding bands from Milanj Diamonds. My wedding band was a ****** brand ring, which has limited authorized sellers in the region. My fiancé and I at the time were directed to Milanj Diamonds by a close friend. At the time of purchasing the rings Milanj Diamonds was nothing but excellent. We were told we had to order our wedding bands to ensure correct sizing and were unable to purchase our rings that day. At this point in time the rings purchased are no longer needed secondary to the wedding being cancelled. Never did I think I would have to return the rings purchased. I have contacted the company multiple time attempting to have a satisfactory outcome. Following each attempt to contact them I have had untimely responses or no responses until I call multiple times. At first the retailer attempted to satisfy my request by offering store credit for my purchase, which I feel is absolutely ridiculous. I have no need for the amount of fine jewelry needed to match the amount spent on the wedding bands. I think it is only fair to refund the amount of the rings' retail value. The wedding bands purchased have not left the store. They are in mint condition and could easily be sold to another customer. On the last phone call to Milanj Diamonds I was told these were custom made rings and were designed specifically for me and my fiancé and therefore could not be sold. My dispute with this statement is that every ring is custom and must be sized to the buyer, therefore these rings could be appropriately resized for the next potential buyer, just as they were for my fiancé and I. When discussing options with Milanj Diamonds I spoke in a collected manner and stated my intentions clearly and in return I received a condescending and entitled attitude from the owner. It is my belief that I am the customer and my business and opinions about Milanj diamonds is what will either gain them more business or take away their business. I made sure to notify Milanj Diamonds that as a result of there disgraceful costumer service I will be doing everything possible to lodge complaints against the company and spread my dissatisfaction.Desired Settlement: I want a refund for the value I paid for the wedding bands.
Better Business Bureau,
Thank you for the opportunity to respond to this complaint. As you state, there are generally varying sides to a story. We have great respect for your organization protecting the interests of both the consumer and the business.
In September of 2014, the client and her fiancee came into our store to purchase wedding bands. Their selections were for a ****** eternity diamond band in her exact size, and for the gentleman, a *** ***** wedding band, made specifically for his size. Allow me to state that neither the lady's size nor the gentleman's size is of the "average" size, consequently why both rings had to be made for them. Further, on this day, as a token of our appreciation for the opportunity to have earned their confidences and trust, we refinished a ring for her, a ring not from Milanj Diamonds, at no expense.
The rings were ordered, and upon both rings being completed, approximately 3 weeks later, the client was notified of their availability.
We turn the page of a new year; come June 2, 2015, Milanj Diamonds was contacted regarding the wedding bands. The fiancee stated that the wedding was canceled. and that there was no need for the rings. As you will see stated on the bottom of our sales receipts, as it is within our very store and in the public domain on our web site, special order sales are final. For the obvious reason, of course, the rings were made for that individual(s).
Despite that, and attempting to be a gracious individual, I waived the finality of the sale, allowing for the client to use said monies against anything else within our store. Without an expiration, I may add. It was only today, July 14th, that great exception was taken, along with inappropriate and inaccurate comments being espoused.
Regardless of how I am being spoken to, I will stand by my offer of allowing a full store credit. These monies may be used as the client(s) see fit.
I ask that the Better Business Bureau affirm my position. In advance, I thank you.
David M**** GIA G.G., I.S.A.Business Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
I am rejecting this response because it is not the resolution I am after. I would like to add that I personally never received notification that the rings were ready for pick up three weeks post ordering otherwise they would not have been in the store in June when I originally called regarding no longer requiring the rings. I have also spoke to my ex-fiancé regarding this statement and he confirms that neither one of us were made aware. If this were the case I would not be in this position attempting to return the rings.
Ladies and Gentlemen,
Thank you, once again, for the opportunity to respond.
I have read the response to mine, and am not surprised at her displeasure. The fiancee will only be satisfied if she is allowed to have a complete and full refund of her monies. That will not be forthcoming.
As previously stated, on their sales receipt, posted within the store and in the public domain via our web site, all special orders are final sales, and certainly without a cash refund. Not only have I acquiesced and removed the finality of the sale, but am allowing the client to use the monies for something else.
In closing, all clients are notified when the entirety of their order is ready. In this particular case, around mid-October.
Again, thank you for allowing my responses.
David M**** GIA G.G., I.S.A.Business Manager