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345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 12:00 p.m. | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | 7:00 a.m. to 2:00 p.m. | |
| Sat | 7:00 a.m. to 2:00 p.m. | |
| Sun | 7:00 a.m. to 2:00 p.m. |
Ordered Caribbean Jerk chicken. Chicken was Ok. Rice under chicken swimming in oil, not edible, and could not taste any coconut in the dish although it was listed as an ingredient on the menu. Mentioned to waiter and at checkout and no one seemed concerned - cashier stated they were busy. Won't eat there again. Hostess was very nice and professional.
Business response:
- Thank you for providing your feedback and letting us know about your experience, Vikki. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope we can look forward to an opportunity to better serve you in the near future. Millies24
We attended the Reno Latin Festival in January and found this cute cafe inside Él Dorado Casino. Our server was attentive and chatty. Very personable. We ordered coffee, country fried steak & eggs, and huevos rancheros for our breakfast. The coffee tasted burnt. We asked for waters instead. The huevos rancheros were okay. In my opinion, they had way too much salsa and the dish was flavorless. The country fried steak was also cold.
Business response:
Thank you for your time in leaving us a review. We are disappointed to see that our food did not live up to your expectations. We will share this review with the chef so we can improve upon it.
Bad impression from the beginning with a grumpy hostess that clearly did not want to be there on this Sunday morning. Waitress was nice but place felt like everyone just did not know what they were doing Seriously, you can have 30 employees but with no training it is even worst! I hope the food can compensate!
This post is only for the service - didn't eat there. I'm a Diamond member and was expecting a better dining location than the booth adjacent to the kitchen entrance with servers constantly running by and the noise of the kitchen. I asked to be relocated - there were plenty of empty booths and tables. However, the "manager" told me they have to balance the tables to the servers, which is understandable. Still, I think they could have made an exception for a Diamond member.
Business response:
Thank you for sharing your feedback, Jim. We apologize for this experience and sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Millies24
This place was slow today and closed early and we specifically got dressed to eat here. The floor manager refuse to service us and offered other surroundings restaurants for us to eat at. How rude! We had 30 mins to place our order and we could have taken it to go. I'll never eat at this place again!! Too unpredictable on the closing time.
Business response:
Thank you for taking the time to provide feedback on your recent visit. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Horrible service waited 20 minutes to speak to the server. Then another 30 to get my drink orderin because the buss boy who got our waters and my moms coffee was under 21. While people who came in after my group of 4 where served before us and still waiting in the food after 45 minutes. The buss boy was more help he got us the waters and attended to our table of things he could do. Horrible and if I could give 0 stars I would! Wendy was our server and we just got our food over an hour later eggs were under cooked food was c... read more
Business response:
Our apologies for your poor experience with us, Victoria S.. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
We really missed the bakery and all the wonderful desserts when they were forced to close for Covid. Unfortunately there were a lot of changes and I'm not sure we will be as fanatical about coming here for desserts as we were before. Change one. The cream pies. There was a change in the pies last year and the crust was down-graded and the pie filling was reduced and more whipped cream piled on top. It was a bit of a cheat, you could not tell until you took a bite. They looked the same, but just a thin layer of filling with... read more
Business response:
Dear Tommy J. Thank you so very much for your wonderful comments about our Bakery/Coffee Kiosk at the Eldorado. We are elated to hear that you enjoyed our baked goods.. Come back and see us again soon!! Sincerely, Geri - Eldorado Resorts, Inc.
Teresa the Manager needs to be replaced, she is rude and has a horrible customer service ethics. She definitely needs Customer service training. Thank goodness she is not in my crew, she would be fired. Not organized at all, she is a total scatter brain, like a big pot of spaghetti brains boiling! I will let my Casino Host know and Greg Cerrano know she needs to be replaced.
I had the French dip and it was very disgusting. It was grizzly and kind of tasted like pizza. I do not recommend this restaurant at all if you're coming to stay. The waitress that I had her name was Suzanne and she was very good.
Business response:
Hello Summer, We do hope you expressed your dissatisfaction with Suzanne or asked to speak to the Manager. We sincerely do want our guests to leave with unhappy memories of their dining experience. We are happy that Suzanne was friendly and provided good service. Our apologies, THE ROW Family
Millies has a 3.9 star rating with 700 reviews.
Millies is closed now. It will open on Friday at 7:00 a.m.