Mindpath College Health Psychiatrists & Therapists - La Jolla

lumious shadow 

on Google

a month ago

Horrible billing department. I would avoid at all costs. It is not worth the time and pain spent. You would need additional therapy to deal with the trauma you have trying to deal with them. It is supposed to be the provider's responsibility to make sure they have your valid insurance info on hand before providing the service. However, they didn't do that or follow up after asking me for the updated info. Eventually, I had to remind them and at that point, it was already too late for them to file the claim so they push the ... read more

Davina Nguyen 

on Google

6 months ago

UPDATE: I am now updating this review after seeing that my experience is a pattern of behavior for them. It seems that other people have had the same experience as well, calling and not receiving an answer, and then the front staff pretending as though they never received the call and then blaming the patient. I also noticed that at first, they responded to my review without even fully reading it, but just copying and pasting their premade messages, just to go back and fix their mistake later on. THEIR ORIGINAL MESSAGE SAID... read more

Katherine K 

on Google

2 years ago

There are really great therapists here. Unfortunately, when Mindpath acquired Acacia, they implemented some shady billing practices. They appear to be billing therapist services under a psychiatrist not involved in my daughter’s care, in order to receive the higher reimbursement that’s psychiatrist gets. Is it legal? Probably. Is it ethical? You decide. Additionally, they implemented a new policy this year of billing the full amount of an appointment, and then refunding money after insurance processes the claim. The pract... read more

Wendy C. 

on Google

3 years ago

There is high turnover at this counseling center so you will likely go through 2-3 counselors within a year or two. Every time there is a new counselor, you need at least 3-4 sessions to re-share your stories and your issues. These additional sessions and transitions are tiresome, and negatively impact your time, money, and energy. Acacia does not provide any sort of stipend for when you have to switch therapists since your old one has left, likely due to bad treatment of their staff. Additionally, the payment system is hor... read more

Jasmine Gillie 

on Google

4 years ago

Acacia is wonderful! They did an amazing job matching me up with a therapist that would meet my personal needs. Even virtually, I saw a huge difference in my overall well-being. :)