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Mistlin Honda
- Automotive
- Modesto, CA
About this business
Location details
4754 McHenry Ave, Modesto, CA, 95356, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
When I called in about the wait time to get the oil changed I was told they were very slow and I could get right in. When I arrived a very short time later, I was told it would be an hour and a half to an hour and forth five minutes. Not a happy Honda driver.
Business response:
Gary, I'm sorry to hear that your last oil change did not go as smoothly as your previous visits. Thank you for letting us know. Please contact me at your earliest convenience. We look forward to speaking with you soon. Sincerely, Dennis Lanigan General Manager 209-549-5000 dlanigan@mistlinhonda.com
We went there to turn my Daughters car in, they open at 8:30, we got there at 8:25, apparently they were in a meeting, no one came out till 9:15. You'd think if you opened at 8:30 all meeting would be done so you could service your customers at 8:30. Just say'n.
Business response:
Timothy, we understand that you had a frustrating experience and want to learn more regarding your recent visit. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Dennis Lanigan General Manager 209-549-5000 dlanigan@mistlinhonda.com
The radio commercial is horrible. Made my ears bleed.
The radio commercial is horrible and I almost crashed.
Express oil change that takes forever my car was check in at 11:50am and was finish at 2:30pm. a lot of waiting. when you do oil change i here you better be ready. 2.5 hours of waiting time is not a joke.
Business response:
I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Dennis Lanigan General Manager 209-549-5000 dlanigan@mistlinhonda.com
Express oil change that takes forever my car was check in at 11:50am and was finish at 2:30pm. a lot of waiting. when you do oil change i here you better be ready. 2.5 hours of waiting time is not a joke.
Business response:
That is not the kind of experience we seek to provide, Lorie. Please call me at 209-549-5000 so we can address this together. Sincerely, Dennis Lanigan - General Manager - dlanigan@mistlinhonda.com
Been here twice. Once a few years ago I wanted to trade my odyssey for a pilot. Salesman said I wouldn't like the Pilot so I left. Today I came to buy a specific car. It's here. I asked if he will come down on the price since it's pretty high. Nope. Didn't ask about my nice trade. Just rolled up the windows of the car and walked away. Lol. No wonder the salesmen are all standing around without a customer in sight.
Business response:
Hello Katie, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me at 209-549-5000 so we can work towards an understanding. Thank you. Sincerely, Dennis Lanigan - General Manager - dlanigan@mistlinhonda.com
It was satisfactory but I had to wait until the end of the week for an appointment to get work done on the Honda. When I take the Toyota in for ANYTHING, they work it in that day and if they don't quite finish, they supply a rental car free of charge.
Business response:
Thank you for the feedback, Melissa. I encourage you to contact me directly if you would like to further discuss your concerns. Sincerely, Dennis Lanigan General Manager 209-549-5000 dlanigan@mistlinhonda.com
Frequently asked questions about Mistlin Honda
How is Mistlin Honda rated?
Mistlin Honda has a 4.5 star rating with 2,726 reviews.
When is Mistlin Honda open?
Mistlin Honda is closed now. It will open tomorrow at 8:30 a.m.