Megan Ganak on Angi
8 years ago
12/22/2014, 03:37 AM
After the new year, the company came out and performed the serviced as purchased, so I have updated my review from the below to represent the work performed. -------------------------------- I purchased the coupon on September 26, 2014, before I had closed on my house, knowing that I wanted to try this treatment, based on my friends recommendation. I am highly allergic to mosquitoes and so are my mother and sister. They were due to come into town for the holidays, so I went to the website I had purchased the coupon from and from there went onto MosquitoNix's online booking website. I booked an appointment on 12/18 for the following Monday, 12/22 from 9-1. I received an email confirmation of appointment time on 12/22 from 9-1. The email said this: "MosquitoNix-Houston Ph.(713) 682-9900 Megan, your appointment is confirmed: Click to schedule your service with No preference Monday December 22 at 09:00 AM (CST) Ref: 4EC5LFPLA1 MosquitoNix Confirmation First and foremost, thank you for your business. MosquitoNix is ..." etc I thought my appointment had been confirmed. Like the email says. So trusting they were coming out on Monday I asked my sister, who has already arrived, to be home to keep an eye for the technician. 11:30 am rolls around and no one has shown up or called. So I call the company and lo and behold my appointment has not been recorded in their system. They have no idea who I am or that I had an appointment scheduled for THAT DAY. They want to book me for a new appointment. Okay, I thinking they would come out in the next couple days, say that's fine. I talk to someone who books appointments from the beginning and gave her my coupon number, to which she replies, our next available appointment is January 5. I say, excuse me-- Are you serious?? She replies, yes, all of the technicians have left for the day (at 1130 in the morning) and no one will return until January 5. Apparently the whole company just shuts down for the last two weeks of the year...?I don't know what you call this, but I don't call it customer service. I am livid that I and my family are going to continue to be eaten alive for the next two weeks because the company is closed. Who does that? Granted it's officially winter time now, but I live in TEXAS - in HOUSTON. There are always mosquitoes. I find this whole debacle ridiculous. I don't even know if I want them to come out now. Ridiculous.
I purchased an online coupon (before I became a List member) for 1 yard treatment of mosquito protection, based on a friends recommendation.