Nolensville Road Auto Mart, Inc.

Jenna K 

on BBB

2 months ago

I purchased a car from them in October 1500 down payment 500 then made 2 400 payments my car was then stolen 3 months in . My insurance totaled out the car. They value the car at close to 9,000 my insurance valued the car at 5200 big difference they paid that plus 2500 gap payment . AutoMart did not reach out regarding remaining balance other than to sale me a new car which I declined after that they sent me a law suit for 7,025 after 10,565 was paid on a car that again was valued at 5,200 from my insurance that I was to pay... read more

Danny Scott T 

on BBB

3 months ago

Hi I purchased a vehicle with this company, Nolansville Road Automart, some months ago. The battery died, the tires are bald, the entire radiator system is leaking needs replacement, the ac compressor has worn bearings needs replacement, the rear main seal is leaking oil, the valves are leaking oil both sides, the intake manifold is leaking air and oil, the throttle body needs replacement, the plugs and coils need replacement full of dirt and oil, the power steering pump is leaking oil, the rack and pinion is leaking oil, th... read more

betty d 

on BBB

8 months ago

I purchase one card from Auto Mart and paid it out fully a couple of years ago. Upon purchasing another car from Auto Mart unfortunately my son took it without my permission and was pulled over in Franklin tennessee. Up on speaking to Auto Mart I was assured that they would get the car from the towing lot and I could get it from them and pay the difference. Upon Auto Mart picking up my automobile from Franklin Tennessee I was told that I couldn't receive my car back although I had my car payment for the month of July and I w... read more

Mekayla J 

on BBB

10 months ago

I have a car and decided to get another one because of extended family I needed something extra to haul people around . The first place that contacted me back in a timely manner (of course) . I believe I talked to Scott when intially talking about purchasing , he tells me what I need to bring in and we schedule a day . I was told to bring work verification , id’s and $1500 for my down payment . When I got to the store it Wasn’t Scott to sell me a car it Was actually a different sales person but I didn’t care because either o... read more

Tamara D 

on BBB

a year ago

This is the worst car buying experience I've ever had. Got the car late February has had issues ever since now barely 4 months in they say the alternator needs to be replaced. You expect ?! To be able to drive it longer that 90 days without it braking down smh. Once I told Jordan how his salesman acted he tried to put it on me like oh maybe you don't want the car I see what's happening (after I only had it a few weeks) he tried to get rid of the "issue" but I wanted to the car I just wanted to voice my concerns and being I j... read more

Richard P 

on BBB

2 years ago

Beware of how they conduct their business. I am trying to pay the car off 14 months earlier and still trying to tell me I have to pay almost the full interest balance. They stated all interest was in the beginning. When trying to settle they snub their nose up and it was not under. Per the contract: (verbatim) Prepayment: If you pay off this contract early, you may be entitled to a refund of part of the finance charge. Jordan the VP of the dealership wants all the money to line his pockets rather it’s fair or not. He wants t... read more

R. P. 

on BBB

2 years ago

Beware of how they conduct their business. I am trying to pay the car off 14 months earlier and still trying to tell me I have to pay almost the full interest balance. They stated all interest was in the beginning. When trying to settle they snub their nose up and it was not under. Per the contract: (verbatim) Prepayment: If you pay off this contract early, you may be entitled to a refund of part of the finance charge. Jordan the VP of the dealership wants all the money to line his pockets rather it’s fair or not. He wants t... read more

Amy M 

on BBB

4 years ago

Sold me a car in May that had been in a substantial wreck and failed to disclose to me or on car report from a previous customer of theirs. The salesman admitted that it had been in a wreck when I went back for a separate issue a few weeks later. I would have never bought it had I known this info, as it has been absolute chaos since. But it all goes back to the fact that they hid the previous damage and had it repaired through their "shop".