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Northern Star Credit Union
- Credit Unions
- Portsmouth, VA
About this business
Location details
5100 George Washington Highway, Portsmouth, VA, 23702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
they never pick up the phone I call all day
Business response:
Thank you for your feedback, Tay. While we were busy servicing members in preparation for Hurricane Dorian, please know you're always able to reach us online through the home banking message center, via email at nstarcu@nstarcu.org, or speak directly with the branch manager ext 336.
stole money from my account due to their clerical error.
Business response:
Thank you for your feedback. Our records state that you don't currently have an account with us. Please send us a private message, so we can better assist you.
Why does it take 12 working days for a check to clear into you account. I deposited a check on I deposited a check on 2/1/19 and being told it will be in my account on 2/18/19. Never in my life have I heard of such requirements. Normal time frame is 5 to 6 days. The money was deposited for a purpose and now with this timely issue plans made in advance have been delicated. Been here to long, time to move on to another banking facility!
Business response:
Hello Mr. Newton, we apologize for the inconvenience. There are a handful of reasons for this delay. For example, checks above a certain amount typically take longer to process into the account. We're happy to address any additional questions or concerns at 757.487.3474 or one of our branch locations.
They need more/better customer service representatives.
Business response:
Mr. Merritt, we are sorry to hear that you have had a negative experience. In efforts to protect your privacy, you will be receiving a private message shortly to discuss this matter further.
This bank is a joke and has terrible customer service and they don’t know how to handle their business at all RUN AWAY FROM THIS PLACE!
Business response:
We are sorry to hear your experience is anything less than amazing. We could not find any reference of your name in our system, send us a PM and let's talk further.
This bank is a joke and has terrible customer service and they don’t know how to handle their business at all RUN AWAY FROM THIS PLACE!
Terrible customer service. Every time going through the drive thru there is never a teller. Have to wait despite being able to see employees walking by and noticing I am sitting there. When they finally do wait on you they are not friendly at all , Like you are inconveniencing them. And trying to call to speak to someone is a joke !
Business response:
Ms. Blalock, we are sorry to hear about your experience with our Drive Thru and phone service. We have spoken to the manager on duty to remedy this situation. Again, we apologize for your experience.
Terrible customer service. Every time going through the drive thru there is never a teller. Have to wait despite being able to see employees walking by and noticing I am sitting there. When they finally do wait on you they are not friendly at all , Like you are inconveniencing them. And trying to call to speak to someone is a joke !
Terrible customer service. If you call them you get a machine. They never get back to you. Very rude employees!
Business response:
We are sorry to hear you have had such a negative experience and will be reaching out to you here very shortly to resolve this issue.
Frequently asked questions about Northern Star Credit Union
How is Northern Star Credit Union rated?
Northern Star Credit Union has a 3.1 star rating with 144 reviews.
When is Northern Star Credit Union open?
Northern Star Credit Union is closed now. It will open at 8:30 a.m.