Northwestern Dental Center

Steven Stryker 

on Google

a year ago

I have been using the Northwestern Dental Center facilities for 40 years and have nothing but admiration and respect for the dentists, hygienists and front office staff. They are consummate professionals. Yes, it takes some time to get in for a routine appointment, as is the case for any busy practice. For urgent/emergent issues, however, I have never had to wait. Yes, they rent space from Northwestern Memorial Hospital and use the Northwestern name... so have MANY of the city's best private practice physicians in recent dec... read more

Yulia Kern 

on Google

a year ago

This is a gem, not 'salon' or 'boutique' or 'bar' but old-fashioned dental office with emphasis on quality work, the doctors' credentials/ accolades and their patients' well-being. Dr. Mark Hutten is an outstanding dentist who took on my relative's highly complex case, and achieved great results. He has decades of experience and a warm empathetic approach. His assistant, Mary, is caring and thorough. Dr. Samir Patel has both excellent bedside manner and great technique. In his hands, you feel safe and recovery is quick.... read more

Jerry de Jaager 

on Google

3 years ago

Long story short. My wife is the patient. After spending more than $50,000 on necessary dental work (not cosmetic--necessary) over the course of about 7 years, and *never* missing a payment or an appointment, she had to cancel some appointments earlier this year because she had some Covid-like symptoms. Like every place, they had a big notice to not come in under that circumstance. (We are elderly.) Got charged more than $400 dollars for missed appointments, and it was sent immediately to a collection agency. No one there w... read more

Jin Xu 

on Google

5 years ago

Unfortunately I was treated in the same rude and inconsiderate manner as a previous reviewer (see Youssef Matmati) was. This dental practice may have a friendly facade to prospective patients, but is rigid, uncompromising, and sometimes downright rude to existing patients. Unanswered calls and unreturned plead are just some of my experiences. Also, do not count on their appointment reminder system, and expect monetary penalties to pile up quickly if you infringe on their internal policies. Please beware... 

RC 

on Google

5 years ago

The doctors are OK, but the scheduling and billing office works together to run a shady SCAMMING practice of NOT doing reminder calls (or texts), and then when confronted LYING to claim that they called and left voicemails regarding appointment reminders. They charge a massive $75 fee for missed appointments, which is not written in any disclosed forms or documents. Instead of accommodating for patients' circumstances, they go straight to pocketing the fees. RUN from these liars and avoid this place at all costs!!!