Maria Chen on Houzz 5 months ago
01/09/2023, 00:43 AM
Updating review in May 2023:
The team addressed our concern for the issue described below. They found the potential root cause and fixed it with insulation shortly. There was another extreme cold period after new insulation was applied, and we did not experience pipe freezing again. Really appreciate the team listening and taking actions.
Original review published in Jan 2023:
We are disappointed by some of the qualities delivered. During the winter storm late 2022, among all the interior pipes in the house, only one section of the pipes froze (affecting only one faucet), which is located in the top floor, and the faucet is on an interior wall. The water pressure in the rest of the house was fine. We were also the only house in the neighborhood encountering this issue.
Noyes warranty confirmed that all inspections had passed and attributed this to a one-off event as a result of the cold weather.
However, considering facts that (1) only one section of the pipes in the house was frozen, (2) it’s at the top floor and faucet is on an interior wall, (3) we were the only house in the neighborhood having this issue, (4) the house being only 6 months old, (5) based on the law of physics and heat transfer conditions, it’s very unlikely and would be against the physics that, if all the conditions around the pipes were the same, one house have a frozen pipe while the rest of the 11 houses currently having occupants are free of this issue.
We consulted three separate trade vendors to get their insights based on their day-to-day and recent experiences, a GC, a plumber, and an insulation company. While they can never say for sure what this weather could bring, the way that these frozen pipes occur in our case as stated above don’t seem typical. They wouldn’t be surprised to find cold spots.
We are very disappointed with how Noyes Development handled this issue.
What we learned is that, quality is not guaranteed with passing inspections.