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Orkin
- Pest Control
I am very disappointed with my experience with Orkin. My initial service on September 23 cost about $170, but they only treated the outside of my home and did an attic inspection. I rent, so any attic work is ultimately up to my leasing company--but what I really needed was the inside treated. When I asked why the inside wasn't being done, I was told it wasn't necessary because the technician was "so good." Sure enough, bugs started coming inside shortly after. When I called to get follow-up service, I explained (as I had f... read more
Business response:
Hello Madison, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. Please give us a call at (469) 540-7305 to determine how we can provide you with a solution that makes you smile. At Orkin, we value our customers opinions and would like to thank you for bringing this to our attention.
I have a commercial account with Orkin, including a Termite Bond for a 34-building apartment community. While I've only had to call for termite issues a few times over the past two years, the process of requesting service has become increasingly frustrating and difficult. More often than not, I cannot get through to anyone by phone. When I do manage to speak with someone, I'm told that a service request has been submitted and someone will follow up. Weeks go by, and I never receive a return call. This most recent time, I've... read more
Business response:
Hello Alvista If you’re open to discussing your experience further, please call us at (469) 540-7305. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Collin, in the East Dallas County region of Mesquite Texas was wonderful and professional. He was in time, efficient, and friendly. Ashley Roberts , who initially introduced me to the pricing and plans, was equally amazing.
I am blown away! I just got off the phone with a "Christopher," some nut job guy who went ballistic on me at this office. Orkin never shows up on time, shows up on the wrong days, or doesn't show up at all. When I called to complain that they never showed up again on their scheduled day, he started being condescending and said, "we're just going to pull that guys truck just for you and pull him in here and fire him for you!" What? I told him he knows very well that's not what I wanted or asked for. He then told me again th... read more
Appointments are made without prior notification. If you schedule one don't expect them to arrive on time. You can expect both the office and arriving tech to be rude and talk over you. Extremely over priced, especially considering poor results of treatments. Also, they will try to upsell EVERYTHING as apparently nothing is included in their default service.
I've been an Orkin customer since 2019. I'm normally at work when they come and would just see a bill for services after the scheduled time. We haven't really had any pest issues in that time. The 1-star rating is from today's experience where I'd scheduled weeks in advance for Orkin to come and treat for the first pest problem we've had. To my surprise, I received a notification that they'd arrived and then an an invoice about a half hour later. However, I was home and waiting on them for the entire scheduled time in w... read more
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 4.7 star rating with 1,129 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.