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1002 Jean-Neveu, Longueuil, QC, J4G 2M1, Canada
Get directionsVery disappointed with the lack of communication and professionalism. We had an appointment scheduled between 8–10 AM and took the day off specifically to be available. When no one showed up by 10, we called the company ourselves—only to be told that the technician had called in sick and they wouldn’t be coming at all. Why didn’t anyone call us to let us know? It’s completely unacceptable to leave customers waiting without any notice, especially when time off work is involved. We expected much better.
They have the worst customer service possible. The employed some incompetent people who doesn't know how to schedule a service. They kept me waiting the whole day and at the end of they day they told me that they made a mix up on their end. I called several times since morning but they didn't bother to check my service schedule. So be careful if you book their service. they seem like a time waster. They seemed very unreliable and not professional.
The information we received which lead us to pay for an estimate, was contradictory to what the technician told us when he came to our home. Had I known that information, I would not have booked the estimate at a cost of $75 plus taxes. Very disappointing experience.
I have to give a shout-out to Jean Francois, the pest control expert who visited my home regarding a pesky ant problem. He was so helpful in explaining the process and how these ants behave. He was able to calm my fears and educated me in the entire process. I wish there were more people in the service industry like Jean-Francois!
Excellent service and explanation something I always thought was a fruit fly problem he Explained to me that it’s a drain fly problem and within few weeks, my problem was solved.Thank you Sandeep for you excellent service !!
Orkin Canada Pest Control has a 4.3 star rating with 108 reviews.
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