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Orsini | Rare Disease Pharmacy Solutions
- Pharmacy
- Elk Grove Village, IL
About this business
With roots in home health nursing, durable medical equipment, traditional pharmaceuticals, and specialty therapies, Orsini has a rich history in healthcare grounded in connecting patients with the care they need. Today, our integrated portfolio of services extends beyond specialty pharmacy services, offering comprehensive solutions to simplify how patients connect to advanced therapies.
Location details
1111 Nicholas Boulevard, Elk Grove Village, IL, 60007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This pharmacy was incredibly frustrating to deal with. I spoke with at least six different staff members, and each gave me conflicting information. They were completely unhelpful in obtaining the special medication my daughter needed for her surgery. Instead of assisting, they expected me to handle their job myself—which I did—just to ensure my daughter could finally have the surgery she had been waiting over three months for. I sincerely hope I never have to rely on this pharmacy again.
Really terrible continuity. After navigating a labyrinth of phone prompts, the "care team" for the drug I ordered was completely clueless. Asked for the patient's info twice then couldn't tell me if they received the Rx had already sent twice. The they ask, "Has the patient been enrolled in 'the system'?" Their system..."Well they have to be enrolled in 'the system'" Who is going to do that?, I ask. "The enrollment team" Send you future orders to Genoa Pharmacy
Shipping doesn’t notify you so you are tied to your house because of a stupid signature release requirement. Because of an issue I was tied to my house for 2 days. Representatives give you different stories about remaining refills, shipping status and general information. Training issues???
I've used with a few Specialty Pharmacies over the last few years. The Orsini team has been one of the best.
TWICE now, Orsini has screwed up my family member's prescriptions for an in-patient infusion treatment. The doctor herself orders the amount each time, and twice now, they have sent the wrong amount. The family member showed up for his appointment twice and was unable to get what was scheduled. Who is working here and why are they so egregiously inept? Huge waste of time, energy, money and extra pain because of Orsini's inability to read basic instructions.
Frequently asked questions about Orsini | Rare Disease Pharmacy Solutions
How is Orsini | Rare Disease Pharmacy Solutions rated?
Orsini | Rare Disease Pharmacy Solutions has a 4.9 star rating with 23 reviews.
When is Orsini | Rare Disease Pharmacy Solutions open?
Orsini | Rare Disease Pharmacy Solutions is closed now. It will open at 8:00 a.m.