Pacific Oak Residential, Inc.

Latasha T 

on BBB

a year ago

I completed an application with this leasing company on 06/07/2024. It is now 07/12/2024. I have called the company several times and left emails. I have yet to hear anything about my application every time I call Im told someone will reach out to me. at one point, I was told I didnt even have an application on file until I told him that I could represent the email verifying my application has been received. I believe this company is scamming people out of application fees. 

Jacqueline C 

on BBB

a year ago

Pacific Oak Residential are absolute crooks. They buy homes, site-unseen, and then ***** their tenants on rent and dont fix issues. DO NOT RENT FROM THEM. I moved into one of their homes in January 2022. The house wasnt cleaned prior, so we cleaned it before we moved in. There was a huge crack in the middle of the bathtub, which we put in maintenance requests for several times; it took EIGHT MONTHS to get it replaced, and it was a shoddy job. The basement leaked, there was black mold and no insulation under the house. Floors... read more

Vanessa S 

on BBB

a year ago

They took over a week and a half to get back to me and it required a lot of me emailing and calling to get an answer to see if an application was approved. I was literally not approved because I make $17 less than the three times amount of rent my credit was good and no evictions. They realized that it was a week and a half that they had gotten back to me and so they did refund the application fee but if you're a customer with his business I would not waste your time because if you're $20 from meeting their criteria of three... read more

Toccara G 

on BBB

a year ago

Zero stars i applied for property in ********** ******* it took these people 2 weeks to only deny me and tell me it was due to lack of information. i rent from a person so my landlord sent a ledger they labeled self-made I mean what else was he to do if he is not a company but a private landlord. then i sent bank statements which clearly showed what came in my account every month which also tells how much is deposited and withdrawn. Definitely feels like a scam because such things are unheard of. My job and income are verifi... read more

Jariesha P 

on BBB

a year ago

Horrible customer service!!!! They asked for additional documents.. background check, credit check, 2 application ******** STILL have not heard back from them. Multiple times I have reached out to them to see about the process or just check on my application and they let me know they would relay the message. No communication and they LACK TONS when it comes to running a company that is supposed to put you in a home. I rate them a 0. I am so upset and frustrated I was patient and its money I cannot get back. I DO NOT recommen... read more

Tiffany M 

on BBB

a year ago

Poor response back after submitting applications in a timely manner. ******* was very rude and not professional. Decided to go with another company and WOULD not recommend. Also the home was very poorly managed and not clean or maintained when we visited the property. SLUM LORDS. 

Jasona S 

on BBB

a year ago

This company took our application fee almost $100 and told us the property we were going to apply for was just taken and then tried getting ** to rent in a bad neighborhood for $200 more. I asked for our deposit back and was only given $45 and she claims because of the holidays it may take longer it's been 3 weeks! SCAM! 

Linda T 

on BBB

2 years ago

This company is a rip off. My son applied for a property, paid his application fee, and never heard anything back from them. They did not even check his credit, because he has an Experian account and he get notification, anytime his credit is ran. Never checked his landlord verification, or employment verification. And when he called to get the status of his application, there was no one for him to speak with, the customer service rep said she would email the application department, and have them to contact him, they never d... read more

Tiffany D 

on BBB

2 years ago

This rental company is **** percent a scam!!!!! Dont give them application fee money! They will steal it from you and never call you again!!! The only phone number to get ahold of anyone is a call service that will not give you any information regarding your application. They just tell you to wait to be contacted by the company. It has now been over two weeks since I paid the app fee and have not heard one word from them. I have called and emailed numerous times with no response. They are putting theses houses on the market ... read more