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Pacific Specialty Insurance Company
- Insurance
- Anaheim, CA
About this business
Location details
5515 E La Palma Ave, Suite 150, Anaheim, CA, 92807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nayalie Garcia is one of the best customer service at PSIC. One of the clients had a serious problem with her landlord policy and was in danger of being non-renewal. She took it upon herself to make sure the policy will be renewed and the property will be covered. Client is forever grateful of her going above and beyond to help out in this case. So am I. She truly exemplifies what a customer service representative is.
Business response:
Thank You for such kind words about Nayeli, Alice! We're happy to assist, and look forward to speaking with you soon! Thank You!
My adjuster Jacquelin Her has been excellent on helping us deal with our damaged house because of busted water pipe.She is quick on responding to our needs and answers our questions truthfully and professionally. She’s a credit to her company and very good customer liaison.
Do not insure with them. They use an inspection to create a list of unreasonable items to correct. Nevertheless, I tried to correct and continued to send updated pictures to verify compliance. They delayed and delayed and finally denied coverage without acknowledging I had address all issues. What's worse, they then kept $700 in paid insurance and would not refund as they claim the property was covered even those their conditions were not met - in their view. This is a scam to get up front binder funds and then find reason... read more
Pacific Specialty caters to building contractor and not clients. P.S. adjuster collaborated with building contractor the adjuster induced me to use and approved fraudulent supplemental charges from contractor which caused my claim funds to be exhausted to linr the contractor's pockets leaving nothing for my legitimate out of pocket expenses. Not even the Vice President of Claims for Pacific Specialty will answer my emails.
RACIST FRADULENT COMPANY My vehicle was into broken into 5/2021. It's now 10/2021. No payment on loss. Darren ** an "investigator" repeatedly made me feel undermined, insulted, and disrespected. This caused me to search for more reviews on this company. From reading reviews on Consumer Affairs/BBB and other outlets shows this is their culture. Several customers have complained about him however his behavior still seems to be tolerated. This entire claim process physically and emotionally drains one's energy where you just a... read more
Worst company, they never answer the phone, nor the emails, I have been requesting to update the loss payee information for 15 days now and I can't contact anyone. They do not even deserve one star.
Business response:
Dear Araceli, I’m very sorry to hear that you’ve had a negative experience with Pacific Specialty’s Customer Service Team. I’d like to better understand what occurred and help to find a resolution. Can you please send me an email with your contact information so I can reach out to you directly. You can email me at jvargas@pacificspecialty.com Thank you for taking the time to reach out and again I’m sorry for the poor experience. Thank you, have a great day! Jose A. Vargas Head of Anaheim Voice (Call Center & Concier... read more
Really hard to get a hold of, I've had my water shut off for weeks and no help
Worst experience in my life! I've had a leak since thanksgiving with absolutely no help, I've been paying them for 6 years and no help, I'm having my kids go to our mom's house because they can't zoom here and use the restrooms or shower
Frequently asked questions about Pacific Specialty Insurance Company
How is Pacific Specialty Insurance Company rated?
Pacific Specialty Insurance Company has a 3.7 star rating with 536 reviews.
When is Pacific Specialty Insurance Company open?
Pacific Specialty Insurance Company is closed now. It will open at 8:00 a.m.