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Palm Glen Animal Hospital
- Phoenix, AZ
About this business
Location details
7771 N 43rd Avenue, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Waiting for over two hours for a call back! No one at that office seems to care that the shampoo that was used on my dog might have given him a serve reaction! No one can give me any answers! They flat out do not care!
Business response:
Hi Eric, thank you for taking the time to speak with us regarding this. As mentioned, responding to our clients in a quick and efficient way is very important to us, especially when there could be cause for concern. We look forward to seeing you and your family for many more years to come and truly appreciate you being a part of our family here!
I'd NEVER take a fur baby of mine to this place after what they did to a friend's cat. SHAME ON YOU PALM GLEN ANIMAL HOSPITAL. Plus, you don't care and haven't even called them to check on YOUR fur patient, great customer service!!! BEWARE, GO SOMEWHERE ELSE FOR YOUR VET SERVICES. This place is not the same as it used to be. BEWARE BEWARE BEWARE
Business response:
Joni, we are truly sorry to hear you feel this way, especially since we have never had the opportunity to meet you or your pets. For client confidentiality reasons, we would never discuss details of another experience, but we can assure you our top priority is the well-being of our patients.
Updated: i have brought many of my hedgehogs in and ever refered others to them (meaning I have a credit on file) I have a rescue sugar glider with respiratory issues after calling 3 diffrent times they were not able to get me in within 4 days. I ended up finding another vet when I canceled my appointment and told them why I just got a " well you have a good day" clearly they dont care about the lives of animals. I first took one of my rescue momma ferrets and her babies. They were friendly, fast and prices are amazing!! The... read more
Business response:
Thank you for your generous feedback, Staci! Our team looks forward to seeing you again soon.
Be very careful! They treated our litter of puppies. We paid this clinic around 6K in 2014 and were told we were all paid up after all but two of the puppies died. In Jan of 2016 we get a call from a collection agency that we owed someone $$$. Thought it was some mistake. We had not heard a word from Palm Glen in 2+ years, except reminder cards for shots for our dead puppies. It was a horrible heart wrenching experience. Collections!!! Really?!?!
What horrible customer service. New management is a load of crap. They would rather see my dogs DIE than treat him. I wouldn't wish my worst enemy to go here.
WATCH OUT!!!! PAY CLOSE ATTENTION TO YOUR CHARGES!!!!! I loved this vet. For over two years they provided wonderful service to my animals. I can no longer say this. My past visits I have been over charged significantly. Quoted one thing on the phone only to show up and pay another. Then, when debating the charges with an employee, the head doctor of the facilty, came out in a very unprofessional manner to join the debate. To top it off, my pet and I can no longer return because we were upset when disputing the charges. This ... read more
Business response:
Thank you for your feedback, Savannah. We apologize for any miscommunication regarding prices. Unfortunately, it can be difficult to offer exact estimates over the phone without being able to physically exam the animal and not knowing what treatments or care may be needed. We do our best to provide accurate information, but this is the reason that your final bill may not be what you were previously quoted. In regards to how this situation was handled, I am sorry for how you were treated. We hold ourself to high standards whe... read more
Will argument in the next days about the hospital once we get a call back from Director.
Frequently asked questions about Palm Glen Animal Hospital
How is Palm Glen Animal Hospital rated?
Palm Glen Animal Hospital has a 4.5 star rating with 1,694 reviews.
When is Palm Glen Animal Hospital open?
Palm Glen Animal Hospital is closed now. It will open at 7:30 a.m.