Kathleen Anne M. on Harbinger Marketing
7 months ago
12/02/2021, 08:26 AM
John Jatko towed my Ford Escape twice now! I ran into several waiting issues with AAA Emergency Roadside towing. I waited until 2:30am the first time for a tow, no one would come out to pick me up, except John! He was so amazing & helpful!! He dropped my Ford Escape off @ Ford of Murfreesboro & showed me how to do an afterhours drop & then took me home!! The second issue with AAA happened on this past Tuesday Nov.30, 2021. I called AAA the first time @ 7pm to request a tow. I waited until 9pm to call back to get an update, waited on hold for 45 minutes only to find out NO ONE was coming anytime soon! I got a ride home from an off-duty Officer and during the ride back to Murfreesboro I called John directly. He answered, I told him what was going on & he stepped up to the plate, contacted AAA for the towing job, got my Ford Escape dropped off to Ford of Murfreesboro and texted me back that the job was done! Now that is what I call, "GREAT SERVICE!"