Pavilion of Ottawa

Shannon 

on Google

6 months ago

I heard the DON ‘Lauren’ who was the nurse on duty that day ask an aide (who was also serving breakfast, alone) to take someone to the bathroom, when the aide responded she was the only one there to do breakfast and cares, then proceed to neglect the resident and continue passing her meds. SMH that shows such poor team work even more disappointing that she is the one IN CHARGE of nursing. That poor aide looked like she was so stressed out and had her hands full. Her residents did seem to love her though despite all she was ... read more

Relief 

on Google

3 years ago

They fixed the foot board by the time i got back from running out to the car to grab something. From the outside and the guest reception area, it is spotless. The area my father is in smelled so strong of urine, my eyes were burning. Patients would call out while walking past open doors. 

Suzanne Zaleski 

on Google

a year ago

My mom is fairly new there but so far cant say anything negative. The people there are great. So attentive. This is the 4th SNF she's been in over the years and by far the best. 

Marshall David WahlstromHelgren 

on Google

9 years ago

The people are very nice and very professional. The residents there all seem very happy there. I don't know what they charge in terms of Medicare/ Medicaid and insurance that's the only downside. But each department is individual and different. The building is gorgeous and easy to navigate. However I wish the rooms were slightly larger I also notice the janitors and custodians while they do a nice job the floors could be cleaner. 

Rhonda Stead 

on Google

9 months ago

My friend is here. They haven't changed her bedding in a week,no sponge bath in a week. Almost forgot to give meds. Short help