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Paychex
- Payroll Services
- West Des Moines, IA
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
7600 Office Plaza Drive South, West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I submitted payroll and the app says "We will call you if there is an issue" but the payment should have been released days ago and I never got a call. I had to call them to get it released. They are getting 3 stars because the rep was SO nice and explained they are aware of the issue and it has been made aware to the higher ups but the higher ups aren't doing their jobs. I'm hoping with this review, maybe the tech team will actually do something to fix this error in communication, especially since they have people's livel... read more
This company is absolutely horrible. One of my biggest mistakes is switching to them. They are terrible at communication, I've been calling for 3 straight weeks to try and set up time cards for my employees. Nobody there seems to care, they just keep passing you off to another department or someones voicemail. Nobody returns calls or emails. I've never been more frustrated with a company in my life.
This company is incompetent. I’d recommend avoiding. Refuses to supply w2s for inactive employees, citing they need to set up a Paychex login even though they don’t work here and were never on payroll when we started with Paychex. I’ve asked simple 401k costs questions a few days after signing up for 401k services and the person that sold me the services couldn’t answer and had to kick me down the line. And then cited that “he can’t answer questions on an account that’s over a year old”. I had thes services for maybe a week.... read more
They have failed to get payments out at least six times this year already and its only October as I write this review. How many more times will they fail by the time Janurary comes around? That is a lot of time to be screwing up on people's paychecks. Just horrible. I don't know how they're even still in business and my employer won't change to a different company to handle our paychecks. To anyone looking for a company to handle your money or your employee's money, don't go with Paychex.
Absolute nightmare to deal with after our fathers passing away and trying to get his 401k funds as the beneficiaries. They basically held his money hostage for 6 months. As if we were not sad enough that our dad died so young, and was such a hard worker, never taking a moments rest for himself until he died, we felt paychex operated almost in a criminal manner. We had to call almost every day over that period of time and every time got a different story. The beneficiary form that they require in order to start the claim ... read more
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 2.1 star rating with 28 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 8:00 a.m.