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Pekin Insurance
- Insurance
- Pekin, IL
About this business
More than an insurance company … Pekin Insurance helps our customers build their dreams. Or rebuild their lives. We provide peace of mind and long-term security for our policyholders, shareholders, agents, and employees. How do I know if Pekin Insurance is a solid insurance provider? Through wars, peace, and economic downturns and upswings, Pekin Insurance has remained undaunted. We’re flexible, innovative, and we’ve always managed to find ways to get the job done – since 1921. Today, Pekin Insurance is one of the nation... read more
Location details
2505 Court St, Pekin, IL, 61558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I filed a claim in April and continue to get the runaround from this joke of an insurance company. After multiple requests for management name, I was sent to Bob Keegan. It’s been a week since I emailed him. No response. Don’t waste your money. Hope they’re ready for a lawsuit because I’m over it I will also be reporting the company to the NAIC. The disrespect and abuse of your so-called customers is out of line and needs to end. I am going to do everything in my power to make sure this never happens to anyone again. You sho... read more
Not a good insurance company. There are hundreds you can get insurance through, and Pekin may be one of the worst. A family member had a devastating fire and Pekin Insurance did everything they could to fight the claim. They did a great job taking the premium for many years, but the horrible customer service, and lack of interest in what happened to long-term customers was disgusting and not what anyone should have to go through. If you choose to be a Pekin customer, hopefully you have a better attorney than you do ins... read more
I have been trying to reach our adjuster since the end of June with no luck. I have spoke with Customer Service at Pekin and they have supposedly sent emails to him on my behalf. I have called him directly, emailed him and sent text messages still no reply. I will most definitely be looking for new home owners insurance.
You have hung us out to dry. Derecho happened August 10th. Company you hired Sedgwick sentTrident Restorations to do a full estimate on all repairs. They came, took pictures, wrote things down. Tarped our roof but if failed in the next set of storms so now even more damage. Then Saturday September 12th Trident called and said they couldn’t help us. Nothing ever made it to Pekin. Now we cannot find anyone to do our roof and all other repairs.
After being with Pekin auto Insurance for 12 years I decided to change companies. Pekin raised my rate and I needed to save money, as I live on a fixed income. When other insurance companies are giving policyholders partial refunds due to COVID 19; Pekin is doing the very opposite and raising everyones rates. How can the rates be going up when less people are out on the roads? What does that mean? Less auto accidents-less claims! A good insurance agent will explain to you that if you cancel your policy early your rate wi... read more
I was involved in a hit and run with one of their customers. My truck is so messed up and after over 2 weeks of calling over and over NO ONE HAS EVEN CAME OUT TO LOOK AT MY VEHICLE nor have I even SPOKEN with someone except for the receptionist. I will be filing a complaint with the BBB and DOI. This is completely wrong and unacceptable.
In my experience, if there was no social media, there will be no short term resolution of my case, and that shows a lack of procedure and good intention from claim department,the only good words that i can say is for the social media team( the FB page) which are helpful and respectful, they by their good behavior are the winners in this story.
$13k roof repair and I recieved $1800 from insurance. They found extra damage from the initial estimate at $8600 and said "let us know if they find further damage", when they did it took almost two weeks of calls and emails to get a reply that nope, you get nothing else. "Beyond the Expected"? Yeah right.
Miranda Kolberg sent me!
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.8 star rating with 763 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open at 8:00 a.m.