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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Latrice made this process effortless. She was always very responsive to all my questions. This was absolutely the best closing experience I've ever had. Thank you Latrice for helping my family accomplish my home ownership dreams.
I give my setvice a 5 Star rating
Made the experience very easy and smooth. Awesome job!!
Thanks for your help and always calling me back!
Not one single ‘glitch’ or unanswered question, including initial call to Winston Cutter. Quick responses and quick, painless process.
As I had stated on the previous survey I submitted regarding my loan/closing, I have never been given an answer that I felt fully explained why my new loan docs had to include my legally separated Spouses name as a non-borrowing owner? The reasoning for even obtaining this equity cash out refi was due to the courts ruling that I was to pay legally separated spouse her rightful half of equity on current home value as a result of recording our legal separation. 98% of the refi proceeds went to her. Also noting the courts ruli... read more
I was told Loan Officer was going to call me on 2 occasions when I was upset, they did NOT! My completed closing paperwork was sent to my second vacation home and set on the porch. Unacceptable, dangerous and unprofessional. I had a better offer (rate) and was told, we'll match it only to then be told it was not an official offer, can't match. I didn't pursue the other offer because of the deceptive statement that I believed. Then I had the promotional offer from PennyMac for .50 point or $1,000 at closing, again deceptive s... read more
Thanks for your support, still waiting for the deposit.
Matt Gillespie was amazing to deal with. Marcia was very helpful as well. I didn't want to rate her low however the person that scheduled my closing gave me incorrect information regarding what payments would be due. I was told that I would not owe my March or April payment on my current loan, however I did need to pay my March loan. This created a hardship for me regarding making sure that payment was covered last minute.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,188 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.