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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jimmy Kim and Faiza were great. Answered all of our questions, were responsive and proactive.
Norma was amazing. She kept me updated on status and was able to answer all my questions. She was phenomenal.
From start to finish the process was great. I had a few issues on my side that we worked through and the outcome was better than expected. Every question was answered in a timely manner.
Ammie was amazing to work with and so was Ronald. They both answered all of our questions quickly.
The whole process was seamless from 1st contact through closing. All questions about the process was answered timely and thoroughly.
I have been very unhappy with having PennyMac as our mortgage servicer. Their customer service is appalling. They say to not submit your tax documents as they also receive them, but was doubtful decided to check if they had done so and found out that they did not account for the sharp increase in taxes in our escrow and we would have been in the red and had to pay out of pocket. I had to have a painful back and forth over the PennyMac messenger because I could never reach a human being on the phone and it took many messages ... read more
Liam was excellent and helped me with my questions about the loan
Jennifer Brucker and Anna were both amazing. They were very professional, yet such nice and caring people, who made sure everything went smoothly. They made what is usually a stressful thing, very easy. I'm a loyal customer forever🙂
Grace was very helpful during the process. Gave weekly updates of what was needed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,180 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.