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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Confirm details more closely with customer .
Pretty clean process, not flawless. Really good effort on closing team!
I was glad penny Mac kept me with the same interest rate we talked about in November so I was very pleased with my closing
..............
Everyone was great with getting back to us. Very professional and friendly. Thanks to all for helping us !
Some confusion within the loan team as far as submitted documentation
There were delays and errors but we are glad that they were promptly addressed and resolved. Overall it went very well. Thank You!
It would have been a much better experience if it weren't a 118 day process. No explanation for the delays, only calls indicating no update. That is just as frustrating as not knowing or hearing from anyone the status. Online should have a day clock to understand a typical process and what day we are on and perhaps an explanation as to why it is held up. The only positive is that the team didn't have excuses, they simply had no valuable feedback. Not likely to recommend.
Porsche was supposed to get our closing docs out and was working in the wrong loan account. She delayed our closing. And was not helpful and never called back like she said she would.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,191 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.