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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,102 reviews
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Kimberley G.'s profile image
Kimberley G. 
3 years ago

Process was straightforward and handled within the timeframe provided at the onset. 

Kris J.'s profile image
Kris J. 
3 years ago

All the staff I worked with were polite and professional. 

Jason M.'s profile image
Jason M. 
3 years ago

This was a very good experience for me. I would recommend penny Mac to my friends. 

Bridget L.'s profile image
Bridget L. 
3 years ago

Mr Norice was very patient and knowledgeable answer all my questions 

Gerald A.'s profile image
Gerald A. 
3 years ago

Shay was an absolute great person to communicate with. The process was held back because of my own late reply’s. 

Rebekah W.'s profile image
Rebekah W. 
3 years ago

Just better communication. I feel it would have made things easier. 

Nathan H.'s profile image
Nathan H. 
3 years ago

Great experience 

Darragh C.'s profile image
Darragh C. 
3 years ago

Kami was great. The greater picture was pretty crappy. It took over a year and 3 applications even though we are in great standing and were only refi-ing and already had a loan in good standing with Pennymac. Docs were lost and re-requested. More docs were constantly asked for. Weeks would go by with no communication when we though things were just processing through only to finally reach someone to hear new and irrelelvant to our finances docs were being requested. We ended up being switched from one loan document person to... read more

Robert B.'s profile image
Robert B. 
3 years ago

Tiffany and all other PennyMac staff were very easy to work with, and the re-fi process went smoothly. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,102 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.